Membership Concierge

Life Time is a premier health and wellness company dedicated to providing a comprehensive lifestyle experience through its expansive network of resorts, fitness centers, and wellness facilities. Known for its commitment to quality and customer satisfaction, Life Time offers an environment where both members and employees thrive. The organization prides itself on fostering inclusivity, diversity, and equity within the workplace, ensuring that every individual feels valued and respected. Life Time champions a culture of continuous improvement and professional development, supporting employees in achieving their career aspirations while delivering exceptional services to its members and guests.

The role of Membership Concierge II at Life Time is designed for individuals who excel in customer service and wish to grow professionally in the hospitality and wellness industry. As a Membership Concierge II, you will act as the first point of contact for members and guests entering the resort, providing a welcoming atmosphere that embodies the company’s hospitality mindset. This position offers opportunities to deepen your professional skills through self-directed growth paths including hospitality certifications and creates avenues for succession planning, helping you achieve long-term career goals. The role requires active member engagement including account maintenance, handling transactions, and promoting club programs and services. You will manage inbound and outbound communications with members, assist in member retention, and support new membership sales. Moreover, you will play a vital role in creating extraordinary experiences through relationship-building and service recovery, ensuring that members’ needs and concerns are addressed promptly and effectively.

This role is ideal for someone who enjoys working in a fast-paced environment and has strong multitasking abilities alongside excellent verbal communication skills. Candidates should be comfortable standing for extended periods and demonstrate a friendly, outgoing demeanor that enhances the overall member experience. The position demands a proactive approach and the ability to work collaboratively with various teams to support club programming, policies, and member engagement. The Membership Concierge II role not only serves as an essential bridge between members and the resort’s offerings but also provides a unique opportunity for professional advancement within Life Time’s expansive network. Embracing this role means becoming part of a company that values meaningful connections, personal development, and outstanding service delivery, all while contributing to an inclusive and supportive workplace culture.