Job Overview
Benefits
inclusive workplace
diverse environment
Equitable opportunities
Job Description
Life Time is a premier health and wellness company dedicated to providing an exceptional experience for its members. As a leader in the fitness and lifestyle industry, Life Time offers a comprehensive range of services including fitness centers, pools, spa services, and healthy dining options. The company's mission is to inspire and help people lead healthier, happier lives by creating welcoming environments where members can achieve their wellness goals. Life Time prides itself on its commitment to inclusivity, diversity, and equity, fostering a workplace culture that respects and values the unique contributions of each individual. This commitment extends to its hiring practices, which are merit-based and designed to recruit, train, and promote the best talent.
The Membership Concierge I role is integral to Life Time's member experience. Serving as the first point of contact for all members and guests, the Membership Concierge I is responsible for delivering top-tier customer service that ensures every visitor feels welcomed and valued. This role is designed for individuals passionate about health and wellness, who have a strong desire to support others in achieving their healthy way of life goals. Working in a dynamic, fast-paced environment, the Membership Concierge I not only assists with member transactions and account changes but also educates members about club programming, events, pricing, and policies. This position requires a hospitality mindset, where building meaningful relationships and creating extraordinary experiences for members are paramount.
In joining Life Time as a Membership Concierge I, employees embark on a rewarding career path within a fun and healthy work environment. The organization supports its team members through comprehensive training, including mandatory concierge certification, and values a commitment to excellent communication and service. Working a minimum of 15 hours per week, this position offers an opportunity for those seeking flexible hours while contributing to the wellness journeys of others. Whether receiving phone calls or greeting members at the front desk, the Membership Concierge I upholds the organization's high standards for customer interaction and member satisfaction, making a positive impact at every touchpoint.
The Membership Concierge I role is integral to Life Time's member experience. Serving as the first point of contact for all members and guests, the Membership Concierge I is responsible for delivering top-tier customer service that ensures every visitor feels welcomed and valued. This role is designed for individuals passionate about health and wellness, who have a strong desire to support others in achieving their healthy way of life goals. Working in a dynamic, fast-paced environment, the Membership Concierge I not only assists with member transactions and account changes but also educates members about club programming, events, pricing, and policies. This position requires a hospitality mindset, where building meaningful relationships and creating extraordinary experiences for members are paramount.
In joining Life Time as a Membership Concierge I, employees embark on a rewarding career path within a fun and healthy work environment. The organization supports its team members through comprehensive training, including mandatory concierge certification, and values a commitment to excellent communication and service. Working a minimum of 15 hours per week, this position offers an opportunity for those seeking flexible hours while contributing to the wellness journeys of others. Whether receiving phone calls or greeting members at the front desk, the Membership Concierge I upholds the organization's high standards for customer interaction and member satisfaction, making a positive impact at every touchpoint.
Job Requirements
- Minimum of 6 months service/reception experience
- complete concierge certification upon hire
- must work a minimum of 15 hours per week
- commitment to serve others
- effective communication skills
- passion for living a healthy way of life
- ability to multi-task and deliver high quality customer service in a fast-paced environment
- must have good verbal communication
- must be able to stand for 4 hours at a time
- HS graduate or equivalent preferred
Job Qualifications
- Minimum of 6 months service/reception experience
- complete concierge certification upon hire
- effective communication skills
- passion for living a healthy way of life
- ability to multi-task and deliver high quality customer service in a fast-paced environment
- good verbal communication
Job Duties
- Operates as first point of contact for members and guests
- receives and facilitates incoming phone calls from members and guests
- maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- assists members with transactions and general account changes
Job Criteria
Experience
No experience required
Job Location
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