Membership Concierge

McKinney, TX, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee wellness programs

Retirement Plan

Career development opportunities

inclusive work environment

Job Description

The Membership Concierge III role is an essential position within Life Time's membership services team, tasked with delivering exceptional service experiences to all members and guests. This position is pivotal in promoting the Life Time brand and services to prospective members, assisting them through the buying journey, and directly supporting club acquisition and retention targets. The Membership Concierge III acts as a leader on the Concierge Team, demonstrating expertise and behaviors that cultivate a culture of outstanding service and brand loyalty. This role offers a dynamic and rewarding workplace where team members engage with members regularly, build meaningful value-based relationships, and actively contribute to the health and wellness journeys of members. The position involves a blend of customer service, sales, account management, and problem-solving, requiring the ability to multitask and maintain a positive, energetic approach. Employment type at Life Time is typically full-time or part-time with competitive compensation packages, which include opportunities for performance incentives. The company culture emphasizes diversity, inclusion, and equal opportunity, ensuring a supportive environment for all employees.

Job Requirements

High school graduate or equivalent
Minimum of 1-year customer service experience
Minimum of 1-year sales experience
Completion of membership sales certification within 60 days of hire
Completion of retention specialist certification within 60 days of hire

Job Qualifications

High school diploma or equivalent
At least 1 year of experience in customer service
At least 1 year of experience in sales
Ability to complete membership sales certification within 60 days
Ability to complete retention specialist certification within 60 days
Strong communication skills
Ability to build relationships with diverse members and guests
Proficient in handling administrative and cash handling duties

Job Duties

Facilitate check-in process for members and guests entering club
Monitors, handles, and delegates incoming phone calls from members and guests
Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
Proactively builds relationships with members and guests, regularly creating over the top service experiences
Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
Functions as a player on the Certified Retention Team, assisting members requesting to cancel their membership by communicating options and facilitating the option that best suits the member
Engage in service recovery for member questions and concerns, utilizing appropriate tools and resources to find solutions to ensure customer satisfaction
Customizes the buying experience for prospective members by encouraging involvement with amenities and programs aligned to customers interests and needs
Communicates with members and prospective members via email or phone in a manner aligned with our brand
Completes administrative duties, club paperwork and cash drawer reconciliation