Membership Concierge

Life Time is a premier health and wellness company known for its luxury athletic resorts and commitment to creating extraordinary experiences for members and guests. As a leader in the hospitality and fitness industry, Life Time offers an inclusive and diverse work environment where employees are valued for their unique contributions and are encouraged to grow professionally. The company emphasizes a culture of excellence, customer service, and continuous personal development through professional certification programs and a clear path for career progression.

The Membership Concierge II position at Life Time plays a vital role in maintaining high standards of member engagement and service delivery at our resorts. This role involves being the first point of contact for members and guests, exemplifying a genuine hospitality mindset, and fostering meaningful relationships with those who visit. The Membership Concierge II is responsible for managing member accounts, providing detailed information about club programming, and supporting new membership sales and retention efforts. This position offers the opportunity to enhance skills, build a professional network, and create a customized career succession plan in hospitality within the Life Time organization.

As a Membership Concierge II, you will handle a variety of duties, including managing inbound and outbound communications, assisting members with account-related needs, and engaging in problem-solving to ensure customer satisfaction and service recovery. You will be supported by ongoing training and certification opportunities, such as the Retention Specialist Certification, to equip you with the tools necessary to deliver exceptional service. This role requires working in a fast-paced environment with a friendly and outgoing demeanor, multi-tasking abilities, and excellent verbal communication skills. A high school diploma or equivalent and 1-2 years of experience in customer service or sales are required, with a preference for candidates holding a bachelor’s degree in hospitality.