Membership Concierge

Life Time is a premier lifestyle and hospitality company that operates a network of upscale health clubs, resorts, and residential communities dedicated to inspiring members to reach their highest potential through health and wellness. Committed to excellence, Life Time offers a vibrant and inclusive environment where employees thrive while delivering exceptional member experiences. Recognized for its dedication to quality service and innovation in hospitality, Life Time continues to expand its reach to serve diverse populations with a focus on wellness, fitness, and community engagement. As an organization, Life Time values diversity, equity, and inclusion, ensuring a workplace where everyone feels respected and empowered to contribute their unique talents toward collective success.

We are currently seeking a dedicated and enthusiastic Membership Concierge II to join our team. This role is pivotal in delivering outstanding service and fostering meaningful relationships with our valued members and guests. As the initial point of contact for visitors entering the resort, the Membership Concierge II embodies the spirit of hospitality, creating memorable experiences through expert account maintenance, personalized service delivery, and insightful programming guidance. Through ongoing professional development and progression within our hospitality certification programs, this position offers an excellent opportunity to grow your skills and advance your career.

In this role, you will be responsible for engaging with members and guests through various channels, including face-to-face interactions and telephone communications, supporting engagement initiatives and membership acquisition efforts. You will maintain comprehensive knowledge of club programming, events, pricing, and policies to effectively educate members and guests, ensuring they are well-informed and satisfied. Additionally, you will assist members with account adjustments, process payments for programs and services, and serve as an essential contact for new membership sales and retention. This position requires a proactive problem-solving approach to address member concerns and deliver exceptional service recovery when needed.

The ideal candidate will demonstrate strong multitasking abilities, excellent communication skills, and a heartfelt passion for serving others. Comfortable working in a fast-paced environment and able to stand for extended periods, you will bring a friendly and outgoing demeanor that enhances the welcoming atmosphere of our resort. If you are looking to build a rewarding career in hospitality and enjoy creating extraordinary experiences for a diverse membership base, this is the perfect opportunity for you.