Membership Concierge

Life Time is a premier lifestyle and hospitality company dedicated to providing outstanding health and wellness experiences across its expansive network of resorts and clubs. Known for its commitment to excellence and innovation, Life Time offers a wide range of fitness, wellness, and recreational services that cater to diverse communities and individuals aiming to achieve their personal health goals. As a leader in the hospitality sector, Life Time continually invests in cultivating a vibrant, inclusive, and engaging environment, where both members and guests feel valued and inspired. The company prides itself on its modern approach to guest engagement, blending personalized service with state-of-the-art facilities to deliver extraordinary experiences.

The role of Membership Concierge II at Life Time is a dynamic and rewarding position within the heart of the resort's guest and member services. As a Membership Concierge II, you will be the first point of contact for members and guests entering the resort, playing an essential role in crafting memorable, high-quality experiences through personalized service and expert knowledge of the club's programming, events, and offerings. This position requires a strong hospitality mindset, excellent communication skills, and the ability to manage multiple tasks efficiently in a fast-paced environment.

In this role, you will engage directly with members and guests through various channels, including inbound and outbound communications, to support member engagement and acquisition efforts. The Membership Concierge II will assist with account maintenance, handle member transactions, and provide detailed information regarding club policies and pricing to ensure complete member satisfaction. Additionally, you will have the opportunity to influence new membership sales and contribute to member retention by resolving service issues and fostering lasting relationships.

Beyond daily operational tasks, Life Time offers this role as a stepping stone for career growth within the hospitality industry, emphasizing continuous professional development. Through Life Time’s hospitality certification levels and a customized succession plan, you can build your skills and expand your professional network, enabling you to realize your career aspirations. This role embodies the essence of guest-centric service and operational excellence, making it ideal for individuals passionate about hospitality, customer service, and personal growth in a vibrant and inclusive workplace environment.