Membership Concierge

Life Time is a premier lifestyle and hospitality company dedicated to delivering exceptional experiences to its members through outstanding service, comprehensive programming, and unique resort amenities. As a company, Life Time prides itself on fostering an inclusive, diverse, and equitable workplace culture where every employee's unique skills and contributions are valued and celebrated. Committed to merit-based recruitment, hiring, training, and promotions, Life Time ensures that its workforce reflects the diverse community it serves. The organization offers a vibrant and dynamic working environment that empowers employees to grow professionally and personally. Life Time’s extensive network of resorts caters to an active member base, providing a full array of wellness, recreational, and social activities designed to enhance members’ lifestyles, all backed by the company’s hallmark hospitality and service standards.

The Membership Concierge II position at Life Time plays a pivotal role in elevating member and guest engagement within the resort community. This role functions as a key point of contact, greeting members and guests with professionalism and warmth upon their arrival. The Membership Concierge II is responsible for a variety of important account maintenance and service delivery functions, ranging from managing member inquiries to supporting new membership sales and member retention efforts. They must possess a hospitality mindset that fosters relationship building and consistently delivers extraordinary experiences tailored to each member or guest.

A Membership Concierge II will also actively participate in the resort’s programming initiatives, keeping themselves well-informed about current club events, pricing, and policies to educate members effectively. This role requires an individual with strong multi-tasking abilities, excellent communication skills, and a genuine passion for serving others. By utilizing problem-solving techniques and service recovery tools, the Membership Concierge II will address member questions and concerns with professionalism and tact, ensuring high member satisfaction. The role encourages self-directed advancement by pursuing Life Time’s hospitality certification levels and creating a customized career progression plan aligned with personal and professional aspirations. Candidates who thrive in a fast-paced, member-focused hospitality environment and demonstrate a commitment to exceptional service will find this role rewarding and full of growth potential. This is a critical frontline position with opportunities for enrichment and networking, helping to build a career in the vibrant hospitality and wellness industry at Life Time, a company that proudly supports diversity and inclusion across all levels of its operations.