Membership Concierge

Life Time is a comprehensive lifestyle brand dedicated to promoting health, wellness, and active living through its extensive network of health clubs, fitness centers, resorts, and spas. As a leader in the hospitality and fitness industry, Life Time has cultivated a vibrant community where members can access a holistic approach to wellness, combining premium fitness facilities with recreational amenities and personalized services. The company places a strong emphasis on delivering outstanding member experiences, fostering inclusion, and maintaining a supportive environment for both members and employees alike. Life Time is committed to diversity and equity, embracing the unique qualities of each individual team member and ensuring equal employment opportunities based on merit and qualifications.

The Membership Concierge II role at Life Time is a pivotal position within the resort’s customer engagement and service delivery framework. Acting as the first point of contact for both members and guests entering the resort, the Membership Concierge II exemplifies a deep hospitality mindset essential for building meaningful relationships and consistently creating extraordinary member experiences. This role is designed for individuals who thrive in dynamic, fast-paced environments and are passionate about delivering personalized service that enhances member satisfaction and retention.

In this position, the Membership Concierge II is responsible for a variety of functions that support the overall membership experience. Key responsibilities include managing inbound and outbound communications with members and guests to foster continued engagement and assist with membership acquisition efforts. The role requires maintaining comprehensive knowledge of club programming, events, pricing, and policies to educate members effectively. Beyond member engagement, the concierge also manages various account maintenance tasks, from processing program and service payments to assisting with changes to member accounts.

A significant part of the membership concierge’s responsibilities involves collaboration in new membership sales and member retention initiatives, positioning the role as a vital contributor to the resort’s success. The ability to engage in thoughtful problem solving and service recovery ensures that member questions and concerns are addressed promptly and effectively, leveraging appropriate resources and tools. This role offers a strong pathway for professional growth through Life Time's hospitality certification levels and supports team members in designing personalized succession plans to achieve their career objectives within the company.

Overall, the Membership Concierge II position at Life Time offers an exciting opportunity for those eager to develop their hospitality skill set, expand their professional network, and contribute to delivering unparalleled member experiences within a supportive and inclusive work environment.