Membership Concierge

Life Time is a premier health and wellness company dedicated to enhancing the lives of its members through superior service and comprehensive fitness programs. Operating a network of state-of-the-art fitness centers and resorts, Life Time offers a holistic approach to health, combining cutting-edge exercise facilities, engaging group classes, nutritional guidance, and wellness coaching. Committed to fostering an inclusive, diverse, and equitable workplace, Life Time values every employee's unique contributions and ensures equal opportunity employment practices throughout recruitment, training, and promotion processes.

The Membership Concierge I position at Life Time is a vital frontline role that significantly influences the overall member experience. As the very first point of contact for members and guests, the concierge plays a crucial role in setting a welcoming and positive tone for all interactions. This role demands an individual who brings a genuine hospitality mindset and dedication to customer service excellence. By engaging with members, the Membership Concierge I helps build meaningful, value-based relationships that foster member loyalty and encourage members to pursue and achieve their healthy way of life goals.

In this fast-paced environment, the concierge manages incoming phone calls, facilitates transactions, updates members on current club programming, events, pricing, and policies, and addresses general account inquiries. This dynamic role not only requires excellent communication skills and the ability to multi-task effectively but also a passion for health and wellness that resonates with the organization's mission. Working a minimum of 15 hours per week, the Membership Concierge I will enjoy a supportive and vibrant work culture where they can grow professionally while contributing to the success of Life Time’s overarching goal - to inspire and serve a healthier community.