Membership Concierge

Life Time is a premier health and wellness company dedicated to providing a comprehensive approach to fitness, wellness, and healthy living through its expansive network of clubs and resorts. Known for its commitment to exceptional customer service and creating extraordinary experiences for its members, Life Time operates a variety of facilities offering state-of-the-art amenities and professional programs designed to enhance the quality of life for its community. Life Time fosters an inclusive and supportive work environment that values diversity, equity, and the unique contributions of each team member, ensuring a workplace culture that promotes growth, collaboration, and excellence. The company also places a strong emphasis on professional development, offering numerous opportunities for employees to advance their skills and careers within the organization. Operating as a Membership Concierge II at Life Time involves playing a vital role in maintaining the connection between members, guests, and the resort, ensuring account maintenance, service delivery, and programming engagement are handled to the highest standards. This hourly position offers competitive wages starting at $17.25 per hour with potential pay up to $20.50 based on experience and qualifications. The role is designed for those passionate about hospitality and service, delivering memorable interactions that foster lasting relationships with the club's members and guests.

As a Membership Concierge II, you will act as the first point of contact for all members and guests entering the resort, embodying a genuine hospitality mindset that prioritizes member engagement and satisfaction. Your responsibilities will include receiving inbound calls and making outbound outreach efforts to support engagement and acquisition initiatives. Staying informed on the club’s programming, events, pricing, and policies enables you to effectively educate members and guests, ensuring they are aware of all the amenities and opportunities available. You will assist members with account maintenance, handling various service requests, payment processing, and transactions related to programs and products. Moreover, this role is instrumental in new membership sales and member retention efforts, requiring strong interpersonal skills to address member concerns and provide service recovery when necessary. Life Time supports your professional growth by encouraging self-directed progression through their hospitality certification levels, allowing you to build a customized career path that aligns with your personal and professional goals. This position also demands strong multitasking abilities, excellent verbal communication skills, and a friendly, outgoing demeanor to thrive in a fast-paced, dynamic environment. With a minimum of 1-2 years of experience in customer service or sales, and a high school diploma or equivalent, you will be well-prepared to succeed and contribute meaningfully to the Life Time community.