Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Job Description
Life Time is a premier health and wellness company dedicated to delivering a healthy way of life to the communities it serves. Known for its resort-style fitness clubs, Life Time offers a wide range of amenities including fitness facilities, swimming pools, racquetball courts, spa services, and various wellness programs. The company prides itself on creating a welcoming, clean, and safe environment for both members and employees. Life Time follows stringent health and safety protocols, especially in light of recent global health challenges, to ensure that everyone enjoys a safe club experience. Their commitment to safety, inclusivity, and community well-being establishes Life Time as a leader in the health and fitness industry.
As a Membership Concierge II at Life Time, individuals step into a vital role serving as the first point of contact for members and guests within the resort-style club setting. This position blends exceptional customer service skills with a hospitality mindset, focusing on account maintenance, service delivery, programming insight, and fostering meaningful member engagement. The role offers a unique opportunity to grow professionally through self-directed progression within Life Time's hospitality certification levels. Employees in this position develop personalized succession plans to align career growth with their professional goals. Tasks involve maintaining up-to-date knowledge of club programming, services, events, pricing, and policies, while assisting members in managing their accounts, making program or service transactions, and providing outstanding support.
The Membership Concierge II serves as the frontline ambassador, responsible for creating extraordinary experiences that build long-lasting relationships with members and guests. This includes managing inbound and outbound communication, supporting new membership sales, assisting with member retention, and skillfully resolving service issues. The role demands multitasking capabilities, excellent verbal communication, and a friendly, approachable demeanor suitable for a dynamic and fast-paced club environment. Prospective candidates should be comfortable standing for extended periods and engaging with a diverse membership base. This position not only requires delivering high-quality service but also embodies a passion to serve others, creating valuable connections and enhancing the overall member experience. Working at Life Time offers the chance to be part of an inclusive, diverse, and equitable workplace that celebrates unique contributions while promoting professional development and career advancement.
As a Membership Concierge II at Life Time, individuals step into a vital role serving as the first point of contact for members and guests within the resort-style club setting. This position blends exceptional customer service skills with a hospitality mindset, focusing on account maintenance, service delivery, programming insight, and fostering meaningful member engagement. The role offers a unique opportunity to grow professionally through self-directed progression within Life Time's hospitality certification levels. Employees in this position develop personalized succession plans to align career growth with their professional goals. Tasks involve maintaining up-to-date knowledge of club programming, services, events, pricing, and policies, while assisting members in managing their accounts, making program or service transactions, and providing outstanding support.
The Membership Concierge II serves as the frontline ambassador, responsible for creating extraordinary experiences that build long-lasting relationships with members and guests. This includes managing inbound and outbound communication, supporting new membership sales, assisting with member retention, and skillfully resolving service issues. The role demands multitasking capabilities, excellent verbal communication, and a friendly, approachable demeanor suitable for a dynamic and fast-paced club environment. Prospective candidates should be comfortable standing for extended periods and engaging with a diverse membership base. This position not only requires delivering high-quality service but also embodies a passion to serve others, creating valuable connections and enhancing the overall member experience. Working at Life Time offers the chance to be part of an inclusive, diverse, and equitable workplace that celebrates unique contributions while promoting professional development and career advancement.
Job Requirements
- High school diploma or equivalent
- 1-2 years of experience in customer service or sales
- ability to multitask
- strong verbal communication skills
- comfortable standing for 4 hours at a time
- friendly and outgoing demeanor
- able to work in a fast-paced environment
Job Qualifications
- High school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- complete retention specialist certification within 60 days of hire
- passion to serve others
- effective communication skills
Job Duties
- Operates as first point of contact for members and guests entering resort
- exemplifies a hospitality mindset to build relationships with members and guests regularly creating extraordinary experiences
- receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
- maintains updated knowledge to appropriately educate all members and guests of club programming events pricing and policies
- assists members with account maintenance processing member needs changes and transactions including program service and product payments
- serves as a key point of contact for new membership sales and member retention interactions
- engages in problem solving and service recovery for member questions and concerns utilizing appropriate tools and resources
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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