Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $20.50
Work Schedule
Standard Hours
Benefits
fully subsidized membership
discounts on products and services
401(k) retirement savings plan with company discretionary match
training and professional development
Paid sick leave
Medical insurance
Dental Insurance
Vision Insurance
prescription drug coverage
Short term disability insurance
long term disability insurance
Life insurance
Flexible spending and dependent care plans
Parental leave
Adoption assistance
Paid Time Off
deferred compensation plan
Job Description
Life Time is a premier lifestyle company specializing in health, wellness, and hospitality services. Renowned for its comprehensive clubs and resort-style amenities, Life Time creates welcoming environments where members and guests enjoy an elevated experience focused on fitness, recreation, and social engagement. The company is dedicated to fostering a diverse, inclusive, and equitable workplace that values the unique contributions of every team member, ensuring a respectful and merit-based culture. Known for its emphasis on professional growth and development, Life Time offers employees opportunities to advance their careers through certification programs and customized succession planning to align with personal professional goals.
The role of Membership Concierge II at Life Time is a pivotal position responsible for serving as the primary point of contact for members and guests entering the resort. This role requires a hospitality-focused mindset to cultivate strong relationships and deliver exceptional service in a dynamic, fast-paced environment. The Membership Concierge II is engaged in multiple facets of member experience including account maintenance, programming insight, service delivery, and active member and guest engagement. Responsibilities include greeting members warmly, managing inbound and outbound communications, assisting with account updates and transactions, supporting new membership sales and retention efforts, as well as addressing member concerns through effective service recovery.
This position is designed to be a progressive step in the hospitality career path at Life Time, providing individuals the chance to enhance their professional skills while networking within the hospitality industry. The hourly wage for this role starts at $20.50 and can go up to $24.00, depending on experience and qualifications. Additionally, Life Time offers comprehensive benefits including fully subsidized memberships, discounts on products and services, retirement savings plans with company match, and opportunities for continued professional development. The Membership Concierge II position provides team members with a balanced blend of customer service excellence, operational responsibilities, and career advancement potential, making it an ideal role for those passionate about service and growth within a supportive workplace community.
The role of Membership Concierge II at Life Time is a pivotal position responsible for serving as the primary point of contact for members and guests entering the resort. This role requires a hospitality-focused mindset to cultivate strong relationships and deliver exceptional service in a dynamic, fast-paced environment. The Membership Concierge II is engaged in multiple facets of member experience including account maintenance, programming insight, service delivery, and active member and guest engagement. Responsibilities include greeting members warmly, managing inbound and outbound communications, assisting with account updates and transactions, supporting new membership sales and retention efforts, as well as addressing member concerns through effective service recovery.
This position is designed to be a progressive step in the hospitality career path at Life Time, providing individuals the chance to enhance their professional skills while networking within the hospitality industry. The hourly wage for this role starts at $20.50 and can go up to $24.00, depending on experience and qualifications. Additionally, Life Time offers comprehensive benefits including fully subsidized memberships, discounts on products and services, retirement savings plans with company match, and opportunities for continued professional development. The Membership Concierge II position provides team members with a balanced blend of customer service excellence, operational responsibilities, and career advancement potential, making it an ideal role for those passionate about service and growth within a supportive workplace community.
Job Requirements
- High school graduate or equivalent
- Minimum of 1-2 years of experience in customer service or sales
- Skilled at multi-tasking
- Delivering high quality customer service
- Service recovery skills
- Effective verbal communication
- Comfortable working in a fast-paced environment
- Able to stand for 4 hours at a time
- Demonstrates a friendly and outgoing demeanor
Job Qualifications
- High school graduate or equivalent
- Minimum of 1-2 years of experience in customer service or sales
- Effective communication skills
- Completion of retention specialist certification within 60 days of hire
- Passion to serve others
- Comfortable standing for 4 hours at a time
- Friendly and outgoing demeanor
- Bachelor’s degree in hospitality preferred
Job Duties
- Operates as first point of contact for members and guests entering resort
- Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
- Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- Serves as a key point of contact for new membership sales and member retention interactions
- Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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