Membership Concierge

Life Time is a premier lifestyle and hospitality company known for its commitment to creating extraordinary experiences for its members and guests. With a strong emphasis on wellness, community engagement, and unparalleled service, Life Time operates a collection of luxury resorts, fitness centers, and recreational facilities across the country. The company prides itself on fostering an inclusive, diverse, and equitable workplace where employees are encouraged to grow professionally and personally. Life Time invests in its team members by providing comprehensive training, professional development opportunities, and a supportive environment designed to help staff achieve their career goals. The workplace culture promotes collaboration, innovation, and a passion for serving others, ensuring every member and guest receives exceptional attention and care.

The Membership Concierge II role at Life Time is a frontline hospitality position pivotal to the member and guest experience. As a Membership Concierge II, you will be the first point of contact for members and guests entering the resort, embodying a hospitality mindset that encourages relationship building and service excellence. This role demands a balance of account maintenance, service delivery, programming insight, and proactive member and guest engagement. You will be responsible for managing incoming and outgoing communications, providing detailed information about club programming, events, pricing, and policies. Additionally, you will assist members with account updates, payments, and transactions, while also playing an essential role in new membership sales and member retention. Problem-solving and service recovery will be key components of your duties, requiring you to handle member inquiries and concerns effectively using appropriate tools and resources.

This position supports career growth through a structured hospitality certification program and encourages individuals to chart their own professional development path via customized succession planning. The Membership Concierge II role is hourly, with wages starting at $17.25 and potentially going up to $20.50 depending on experience and qualifications. If you are someone who thrives in fast-paced environments, enjoys multi-tasking, and has a genuine passion for serving others with friendliness and professionalism, this role offers an excellent opportunity for career advancement within the dynamic hospitality sector of Life Time. By joining this team, you will gain valuable skills, expand your professional network, and be an instrumental part of creating memorable experiences for Life Time members and guests.