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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $21.50
Work Schedule
Standard Hours
Benefits
a fully subsidized membership
discounts on Life Time products and services
401(k) retirement savings plan with company discretionary match (21 years of age and older)
training and professional development
paid sick leave where required by law
Medical
Dental
Vision
prescription drug coverage
Short term disability insurance
long term disability insurance
Life insurance
Pre-tax flexible spending plans
Dependent care plans
Parental leave
Adoption assistance
Paid time off including 5 to 20 vacation days per calendar year based on tenure
deferred compensation plan if the team member meets the required income threshold
Job Description
Life Time is a premier lifestyle company dedicated to helping members achieve their best through world-class health, wellness, and recreational facilities. As a leader in the hospitality and fitness industry, Life Time prides itself on providing an exceptional member and guest experience through innovative programs, personalized service, and a welcoming atmosphere. The company operates across multiple locations with a strong commitment to inclusivity, diversity, and employee development. Recognized for its full-service approach, Life Time offers comprehensive amenities including fitness centers, pools, spa services, and recreational activities, blending wellness with community engagement to create extraordinary environments for members to thrive. <... Show More
Job Requirements
- High school graduate or equivalent
- Minimum of 1-2 years of experience in customer service or sales
- Skilled at multi-tasking
- Delivering high quality customer service
- Service recovery
- Verbal communication
- Comfortable working in a fast-paced environment
- Able to stand for 4 hours at a time
- Demonstrate a friendly and outgoing demeanor
Job Qualifications
- High school graduate or equivalent
- Minimum of 1-2 years of experience in customer service or sales
- Complete Retention Specialist Certification within 60 days of hire
- Passion to serve others
- Effective communication skills
Job Duties
- Operates as first point of contact for members and guests entering resort
- Exemplifies a hospitality mindset to build relationships with members and guests regularly creating extraordinary experiences
- Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
- Maintains updated knowledge to appropriately educate all members and guests of club programming events pricing and policies
- Assists members with account maintenance processing member needs changes and transactions including program service and product payments
- Serves as a key point of contact for new membership sales and member retention interactions
- Engages in problem solving and service recovery for member questions and concerns utilizing appropriate tools and resources
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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