Membership Concierge

Life Time is a premier lifestyle company dedicated to helping members achieve their best through world-class health, wellness, and recreational facilities. As a leader in the hospitality and fitness industry, Life Time prides itself on providing an exceptional member and guest experience through innovative programs, personalized service, and a welcoming atmosphere. The company operates across multiple locations with a strong commitment to inclusivity, diversity, and employee development. Recognized for its full-service approach, Life Time offers comprehensive amenities including fitness centers, pools, spa services, and recreational activities, blending wellness with community engagement to create extraordinary environments for members to thrive.

The Membership Concierge II position at Life Time is an exciting opportunity for individuals passionate about hospitality and customer engagement. This role serves as the primary professional point of contact for members and guests at the resort, focusing on account maintenance, service delivery, and fostering genuine member relationships. The Membership Concierge II is responsible for operating with a hospitality mindset to elevate member experiences, manage inquiries, and assist with account-related services. This role involves engaging members through inbound and outbound communication to support retention and acquisition efforts. Employees in this position have the opportunity to grow within the organization by progressing through hospitality certification levels, enabling a customized career path aligned with their professional goals. This hourly position offers competitive pay starting at $20.50 and up to $24.00 per hour based on experience and qualifications.

In this fast-paced environment, team members are expected to maintain a friendly and outgoing demeanor, participate in problem-solving and service recovery, and stay knowledgeable about club programming, events, pricing, and policies to educate and support members effectively. Standing for extended periods and multitasking efficiently is required. The role also plays a strategic part in new membership sales and retention, making it vital to the ongoing success and growth of the club's community. Life Time supports its employees with extensive benefits including subsidized memberships, professional development opportunities, and comprehensive healthcare options for full-time team members, promoting both career and personal well-being.