Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Job Description
Life Time is a leading health and wellness company that operates an extensive network of athletic resorts, fitness centers, and spa facilities. Dedicated to providing an extraordinary experience to members and guests, Life Time blends luxury amenities with comprehensive programming to help individuals and families achieve their health and wellness goals. Known for its commitment to community, innovation, and quality service, Life Time aims to create welcoming environments where members feel supported on their journey toward their personal best. With a focus on inclusivity, diversity, and equitable workplace practices, Life Time is recognized as an employer of choice in the wellness and hospitality industry.
The role of Membership Concierge II at Life Time is a dynamic position centered on delivering impeccable customer service and engagement within a fast-paced resort environment. This role acts as the first point of contact for members and guests entering the facility, embodying a true hospitality mindset to foster relationship building and memorable experiences. The Membership Concierge II plays an integral part in account maintenance, facilitating program and service transactions, and supporting new membership sales as well as membership retention efforts. The position provides opportunities for professional growth through structured hospitality certification programs and customized succession planning, encouraging employees to pursue personal and career development within the organization. This role requires exemplary communication skills, multi-tasking abilities, and a passion for service recovery to ensure member satisfaction and engagement. Standing for extended periods is expected, alongside one’s ability to thrive in an energetic atmosphere. Overall, a Membership Concierge II at Life Time is dedicated to elevating the club experience through expert knowledge of programming, pricing, policies, and personalized member support, making this position essential to Life Time’s mission of creating extraordinary health and wellness experiences for all members.
The role of Membership Concierge II at Life Time is a dynamic position centered on delivering impeccable customer service and engagement within a fast-paced resort environment. This role acts as the first point of contact for members and guests entering the facility, embodying a true hospitality mindset to foster relationship building and memorable experiences. The Membership Concierge II plays an integral part in account maintenance, facilitating program and service transactions, and supporting new membership sales as well as membership retention efforts. The position provides opportunities for professional growth through structured hospitality certification programs and customized succession planning, encouraging employees to pursue personal and career development within the organization. This role requires exemplary communication skills, multi-tasking abilities, and a passion for service recovery to ensure member satisfaction and engagement. Standing for extended periods is expected, alongside one’s ability to thrive in an energetic atmosphere. Overall, a Membership Concierge II at Life Time is dedicated to elevating the club experience through expert knowledge of programming, pricing, policies, and personalized member support, making this position essential to Life Time’s mission of creating extraordinary health and wellness experiences for all members.
Job Requirements
- High school diploma or equivalent
- 1-2 years of customer service or sales experience
- Ability to multi-task effectively
- Strong verbal communication skills
- Comfortable standing for 4 hours at a time
- Friendly and outgoing demeanor
- Willingness to complete Retention Specialist Certification within 60 days of hire
Job Qualifications
- High school graduate or equivalent
- Minimum of 1-2 years of experience in customer service or sales
- Complete Retention Specialist Certification within 60 days of hire
- Passion to serve others
- Effective communication skills
- Bachelor’s degree in hospitality preferred
Job Duties
- Operate as first point of contact for members and guests entering resort
- Exemplify a hospitality mindset to build relationships with members and guests regularly creating extraordinary experiences
- Receive inbound phone calls and conduct outbound outreach with members and guests to support engagement and acquisition
- Maintain updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- Assist members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- Serve as a key point of contact for new membership sales and member retention interactions
- Engage in problem solving and service recovery for member questions and concerns utilizing appropriate tools and resources
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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