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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
inclusive workplace
Professional Development
career advancement
Structured certification program
supportive environment
Job Description
Life Time is a premier health and wellness company dedicated to creating exceptional experiences for its members and guests. Renowned for its comprehensive approach to fitness, lifestyle, and well-being, Life Time offers a vibrant community environment combining state-of-the-art facilities, personalized service, and innovative programming. The company prides itself on delivering quality service that fosters connection and enhances the lifestyle of its members through engaging and professionally facilitated experiences. With a commitment to inclusivity, diversity, and equity, Life Time ensures an environment where every individual’s unique contributions are celebrated, promoting a culture of respect and continuous growth.
The Membership Conc... Show More
The Membership Conc... Show More
Job Requirements
- Skilled at multitasking
- Deliver high quality customer service
- Skilled in service recovery
- Strong verbal communication skills
- Comfortable working in fast-paced environment
- Able to stand for 4 hours at a time
- Demonstrate friendly and outgoing demeanor
Job Qualifications
- High school graduate or equivalent
- Minimum of 1-2 years of experience in customer service or sales
- Complete Retention Specialist Certification within 60 days of hire
- Passion to serve others
- Effective communication skills
- Bachelor’s Degree in Hospitality preferred
Job Duties
- Operate as first point of contact for members and guests entering resort
- Exemplify a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- Receive inbound phone calls and conduct outbound outreach with members and guests to support engagement and acquisition
- Maintain updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- Assist members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- Serve as a key point of contact for new membership sales and member retention interactions
- Engage in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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