Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
inclusive workplace
Professional Development
career advancement
Structured certification program
supportive environment
Job Description
Life Time is a premier health and wellness company dedicated to creating exceptional experiences for its members and guests. Renowned for its comprehensive approach to fitness, lifestyle, and well-being, Life Time offers a vibrant community environment combining state-of-the-art facilities, personalized service, and innovative programming. The company prides itself on delivering quality service that fosters connection and enhances the lifestyle of its members through engaging and professionally facilitated experiences. With a commitment to inclusivity, diversity, and equity, Life Time ensures an environment where every individual’s unique contributions are celebrated, promoting a culture of respect and continuous growth.
The Membership Concierge II role at Life Time is a pivotal position focused on delivering outstanding service and fostering meaningful engagement with members and guests. As the first point of contact, you will play a crucial part in ensuring members and guests feel welcomed, valued, and supported from the moment they enter the resort. This role requires a strong hospitality mindset and a customer-first approach, emphasizing relationship-building and problem-solving to create extraordinary experiences. You will be responsible for account maintenance, service delivery, programming insight, and member engagement, acting as a key liaison for membership sales and retention.
This position offers excellent opportunities for professional development through a structured certification program in hospitality, enabling you to grow your skills, build your professional network, and customize a succession plan tailored to your career goals. The role demands excellent multitasking abilities, verbal communication skills, and a friendly, outgoing demeanor to thrive in a fast-paced environment. Standing for extended periods and managing inbound and outbound communications are essential aspects of the daily responsibilities. Life Time promotes a supportive, inclusive workplace where employees are encouraged to advance based on merit and qualifications, making this role ideal for those passionate about serving others and seeking a career in hospitality and member services.
The Membership Concierge II role at Life Time is a pivotal position focused on delivering outstanding service and fostering meaningful engagement with members and guests. As the first point of contact, you will play a crucial part in ensuring members and guests feel welcomed, valued, and supported from the moment they enter the resort. This role requires a strong hospitality mindset and a customer-first approach, emphasizing relationship-building and problem-solving to create extraordinary experiences. You will be responsible for account maintenance, service delivery, programming insight, and member engagement, acting as a key liaison for membership sales and retention.
This position offers excellent opportunities for professional development through a structured certification program in hospitality, enabling you to grow your skills, build your professional network, and customize a succession plan tailored to your career goals. The role demands excellent multitasking abilities, verbal communication skills, and a friendly, outgoing demeanor to thrive in a fast-paced environment. Standing for extended periods and managing inbound and outbound communications are essential aspects of the daily responsibilities. Life Time promotes a supportive, inclusive workplace where employees are encouraged to advance based on merit and qualifications, making this role ideal for those passionate about serving others and seeking a career in hospitality and member services.
Job Requirements
- Skilled at multitasking
- Deliver high quality customer service
- Skilled in service recovery
- Strong verbal communication skills
- Comfortable working in fast-paced environment
- Able to stand for 4 hours at a time
- Demonstrate friendly and outgoing demeanor
Job Qualifications
- High school graduate or equivalent
- Minimum of 1-2 years of experience in customer service or sales
- Complete Retention Specialist Certification within 60 days of hire
- Passion to serve others
- Effective communication skills
- Bachelor’s Degree in Hospitality preferred
Job Duties
- Operate as first point of contact for members and guests entering resort
- Exemplify a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- Receive inbound phone calls and conduct outbound outreach with members and guests to support engagement and acquisition
- Maintain updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- Assist members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- Serve as a key point of contact for new membership sales and member retention interactions
- Engage in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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