Membership Concierge

Seven24 Collective is a prestigious luxury private members club located in New York City, operating under the esteemed Gansevoort Hotel Group. This unique establishment offers an exclusive, members-only environment that combines high-end hospitality with sophisticated lifestyle experiences. The club caters to discerning individuals who seek privacy, personalized service, and a curated social experience within a vibrant and dynamic urban setting. As part of the Gansevoort Hotel Group, known for its dedication to excellence in hospitality and innovative guest experiences, Seven24 Collective stands out as a distinguished venue that elevates the concept of private membership clubs to new heights.

The role of Membership Concierge at Seven24 Collective is a multifaceted position that requires a high level of professionalism, attention to detail, and a passion for delivering exceptional service. This is a front-facing, relationship-driven role that blends luxury concierge services with comprehensive backend membership management. As the face of the club, the Membership Concierge serves as a trusted point of contact for members, ensuring that every interaction is seamless, personalized, and aligned with the brand’s high standards. This position demands someone who is polished, approachable, and thrives in a fast-paced, dynamic hospitality environment.

Key responsibilities include managing the entire lifecycle of membership operations such as onboarding, renewals, billing, and updating member accounts accurately. Proficiency in CRM platforms like PeopleVine is essential to maintain member records and generate reports on membership activity, applications, and retention. Additionally, the Membership Concierge drives member engagement and retention by supporting prospective members through the application process, facilitating new member integration, tracking member preferences and behaviors, and proactively reaching out to inactive or at-risk members.

This role also involves significant involvement in event and programming support, where the concierge manages reservations, collaborates with teams across membership services, programming, and food and beverage departments, and ensures the flawless execution of events to enhance the member experience. Communication skills are paramount, as the concierge must respond promptly and professionally to all member inquiries via phone, email, or app, resolve concerns swiftly while maintaining discretion, and uphold the highest service standards. Acting as a brand ambassador for Seven24 Collective and the Gansevoort Hotel Group, the Membership Concierge also supports team training and ensures consistency in delivering exceptional service.

Ideal candidates will have over two years of customer-facing experience, preferably within luxury hospitality or membership settings, a passion for high-touch personalized service, and comfort with CRM systems such as PeopleVine or Salesforce. Strong organizational skills, the ability to multitask in a fast-paced environment, and a polished, professional demeanor are critical. Flexibility in scheduling including evenings, weekends, and holidays is required, and multilingual skills are considered a plus. Physically, candidates should be able to stand or remain stationary for extended periods, lift items up to 40 pounds, and effectively manage administrative tasks.

This position offers an exceptional opportunity to join a luxury lifestyle brand known for redefining private membership experiences in New York City. It places the successful applicant at the heart of a dynamic, multi-disciplinary team working across hospitality, events, and lifestyle sectors, with potential for professional growth within the larger Gansevoort Hotel Group. For those who thrive on building lasting relationships, anticipating member needs, and delivering unparalleled service, the Membership Concierge role at Seven24 Collective represents a rewarding and prestigious career path.