Membership Concierge

Life Time is a premier health and wellness company that operates luxury fitness clubs, resorts, and residential communities throughout North America. Renowned for its commitment to a holistic approach to health, Life Time combines state-of-the-art facilities with comprehensive wellness programs to inspire and facilitate members’ journeys towards healthier lives. The company emphasizes an inclusive and diverse environment, fostering a culture driven by innovation, integrity, and extraordinary service. Life Time is dedicated to providing an environment where employees can thrive professionally and personally, benefiting from a range of career development opportunities, competitive compensation, and a supportive workplace culture. As a leader in the hospitality and wellness industry, Life Time focuses on delivering exceptional member experiences across all its locations, positioning itself as a top choice for both employees and customers alike.

The role of Membership Concierge II at Life Time is a vital position centered on serving as the first point of contact for members and guests entering the resort. This role demands a professional approach to account maintenance, service delivery, and engaging interactions with members and guests to create memorable experiences. The Membership Concierge II is responsible for supporting both engagement and acquisition through proactive communication, including inbound and outbound calls. This position requires maintaining up-to-date knowledge on club programming, events, pricing, and policies to ensure members and guests are well informed. Additionally, the concierge assists members with account changes, transactions, and various service needs while acting as a key point of contact for new membership sales and member retention efforts. The role also involves problem-solving and service recovery in response to member inquiries and concerns, utilizing appropriate tools and resources to uphold Life Time's distinguished standards of hospitality.

This position is hourly, with starting wages from $18.75 to $22.25 per hour, depending on experience and qualifications. Life Time encourages ongoing professional development and offers a progressive certification program aligned with hospitality expertise, allowing individuals to build and expand their careers within the company. Candidates in this role will benefit from an engaging work environment that values teamwork, customer service excellence, and career advancement. The Membership Concierge II is an ideal opportunity for those passionate about hospitality and wellness, seeking a role that balances direct member interaction with administrative responsibilities in a vibrant, fast-paced setting.