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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Job Description
Life Time is a leading integrated health and lifestyle club organization dedicated to providing world-class amenities and prime services to its members. Renowned for its expansive network of resorts and wellness centers, Life Time combines fitness, spa, and family-oriented activities to create unique and comprehensive experiences in health and wellness sectors. As a company committed to inclusivity, diversity, and equity, Life Time fosters a supportive work environment where employees thrive, innovate, and grow professionally. The company emphasizes merit-based recruitment, hiring, training, and promotion, ensuring equal opportunity for all prospective and current team members. Life Time is a dynamic and fast-paced... Show More
Job Requirements
- high school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- ability to multitask and deliver high quality customer service
- strong verbal communication skills
- passionate to work in a fast paced environment
- able to stand for 4 hours at a time
- friendly and outgoing demeanor
Job Qualifications
- high school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- ability to multitask and deliver high quality customer service
- strong verbal communication skills
- passion to serve others
- effective communication skills
- complete retention specialist certification within 60 days of hire
Job Duties
- operates as first point of contact for members and guests entering resort
- exemplifies a hospitality mindset to build relationships with members and guests regularly creating extraordinary experiences
- receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
- maintains updated knowledge to appropriately educate all members and guests of club programming events pricing and policies
- assists members with account maintenance processing member needs changes and transactions including program service and product payments
- serves as a key point of contact for new membership sales and member retention interactions
- engages in problem solving and service recovery for member questions and concerns utilizing appropriate tools and resources
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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