Membership Concierge

Life Time is a leading integrated health and lifestyle club organization dedicated to providing world-class amenities and prime services to its members. Renowned for its expansive network of resorts and wellness centers, Life Time combines fitness, spa, and family-oriented activities to create unique and comprehensive experiences in health and wellness sectors. As a company committed to inclusivity, diversity, and equity, Life Time fosters a supportive work environment where employees thrive, innovate, and grow professionally. The company emphasizes merit-based recruitment, hiring, training, and promotion, ensuring equal opportunity for all prospective and current team members. Life Time is a dynamic and fast-paced organization, continuously evolving to meet the needs of its diverse membership base through innovative programming and exceptional customer service. They invite individuals with passion and dedication to join their team and contribute to its mission of inspiring healthier, longer, and more active lives.

The Membership Concierge II role at Life Time is a vital position within the membership services team, acting as the primary point of contact for club members and guests upon their arrival at the resort. This role is designed for individuals who excel in hospitality, relationship-building, and customer engagement. The Membership Concierge II will utilize their skills to maintain member accounts, provide detailed service delivery, and offer insightful programming guidance. This position offers meaningful opportunities for professional advancement through the development of hospitality certifications and the creation of a personalized succession plan tailored to career aspirations. As a frontline ambassador for the Life Time brand, the Membership Concierge II ensures that every member and guest interaction exemplifies superior service quality, ultimately fostering loyalty and enhancing overall satisfaction. The position requires adaptability in a fast-paced environment along with strong communication skills, problem-solving abilities, and a genuine enthusiasm for creating extraordinary experiences. This role demands exceptional multitasking capabilities and a commitment to upholding the club's high standards for engagement, retention, and service recovery. Employment with Life Time as a Membership Concierge II offers not just a job, but a pathway for growth within an expansive and innovative wellness community, providing both personal fulfillment and professional development opportunities. This position values candidates who are outgoing, empathetic, and driven to serve others, contributing actively to the vibrant culture at Life Time.