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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee wellness program
Career development opportunities
inclusive workplace
Job Description
Life Time is a premier health and wellness company that offers a comprehensive blend of fitness, spa, and lifestyle amenities designed to elevate the well-being of its members. Known for its commitment to customer service and exceptional hospitality, Life Time clubs provide an inclusive and welcoming environment where health, fitness, and community converge. As a distinguished leader in the industry, Life Time continuously strives to offer innovative programming, personalized service, and a positive member experience. The company fosters professional growth by encouraging employees to enhance their skills, gain certifications, and create personalized career plans within a supportive and dynamic culture.Show More
Job Requirements
- Skilled at multi-tasking
- Delivering high quality customer service
- Service recovery
- Verbal communication
- Comfortable working in a fast-paced environment
- Able to stand for 4 hours at a time
- Demonstrate a friendly and outgoing demeanor
Job Qualifications
- High school graduate or equivalent
- Minimum of 1-2 years of experience in customer service or sales
- Complete Retention Specialist Certification within 60 days of hire
- Passion to serve others
- Effective communication skills
- Bachelor’s degree in hospitality preferred
Job Duties
- Operates as first point of contact for members and guests entering resort
- Exemplifies a hospitality mindset to build relationships with members and guests regularly creating extraordinary experiences
- Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
- Maintains updated knowledge to appropriately educate all members and guests of club programming events pricing and policies
- Assists members with account maintenance processing member needs changes and transactions including program service and product payments
- Serves as a key point of contact for new membership sales and member retention interactions
- Engages in problem solving and service recovery for member questions and concerns utilizing appropriate tools and resources
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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