Membership Concierge

Life Time is a premier lifestyle company dedicated to promoting wellness and healthy living through world-class fitness, athletic events, and luxurious amenities. Known for its commitment to creating a welcoming and inclusive atmosphere, Life Time operates a network of upscale health clubs, resorts, and residential communities designed to nurture the physical, mental, and social well-being of its members. Rooted in the belief that health is a lifelong journey, Life Time blends modern facilities with expert services and engaging programming to inspire members to reach their personal wellness goals.

Life Time is currently seeking a Membership Concierge II to join their dedicated team at one of their resort locations. This vital role serves as the primary point of contact for members and guests, offering exceptional service and support to maintain high satisfaction levels and foster lasting relationships. The Membership Concierge II will be responsible for a range of duties, including account maintenance, service delivery, guest engagement, and facilitating sales and retention efforts. This position offers the opportunity to grow professionally within the company through a structured hospitality certification program and customized succession planning, making it an excellent career path for those passionate about hospitality and member services.

As a Membership Concierge II, you will embody a hospitality mindset, consistently delivering extraordinary experiences that enhance member loyalty and satisfaction. You will be involved in both inbound and outbound communication, addressing member inquiries, educating guests about club programming, events, and policies, and providing assistance with various account needs and transactions. Your role will also include problem-solving and service recovery to ensure members receive timely and effective resolutions to their concerns. This is an hourly position with competitive wages starting at $18.75, increasing up to $22.25 based on experience and qualifications, reflecting Life Time's commitment to rewarding dedicated and skilled team members.

The ideal candidate will demonstrate excellent multitasking abilities and communicate effectively while thriving in a fast-paced environment. Standing for extended periods and maintaining a friendly, outgoing demeanor are essential attributes for success in this role. Candidates with a background in customer service or sales, particularly within hospitality or related industries, will find this role both challenging and rewarding.

Joining Life Time means becoming part of a diverse, inclusive, and equitable workplace where individual contributions are valued. The organization embraces innovation and may incorporate artificial intelligence tools in its recruitment process while ensuring fairness and compliance with all applicable employment laws. Life Time's culture encourages professional growth and development through continuous training and clear progression pathways, making this position an excellent opportunity for career advancement within the hospitality and wellness sectors.