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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $18.75 - $22.25
Work Schedule
Standard Hours
Benefits
fully subsidized membership
discounts on Life Time products and services
401(k) retirement savings plan with company discretionary match
training and professional development
Paid sick leave
Medical insurance
Dental Insurance
Vision Insurance
prescription drug coverage
Short term disability insurance
long term disability insurance
Life insurance
pre-tax flexible spending and dependent care plans
Parental leave
Adoption assistance
Paid Time Off
Job Description
Life Time is a premier lifestyle company dedicated to promoting wellness and healthy living through world-class fitness, athletic events, and luxurious amenities. Known for its commitment to creating a welcoming and inclusive atmosphere, Life Time operates a network of upscale health clubs, resorts, and residential communities designed to nurture the physical, mental, and social well-being of its members. Rooted in the belief that health is a lifelong journey, Life Time blends modern facilities with expert services and engaging programming to inspire members to reach their personal wellness goals.
Life Time is currently seeking a Membership Concierge II to join th... Show More
Life Time is currently seeking a Membership Concierge II to join th... Show More
Job Requirements
- High school graduate or equivalent
- minimum 1-2 years of experience in customer service or sales
- skilled at multitasking
- able to deliver high quality customer service and service recovery
- strong verbal communication skills
- comfortable working in a fast-paced environment
- able to stand for 4 hours at a time
- friendly and outgoing demeanor
Job Qualifications
- High school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- complete Retention Specialist Certification within 60 days of hire
- passion to serve others
- effective communication skills
- bachelor’s degree in hospitality preferred
Job Duties
- Operate as first point of contact for members and guests entering resort
- exemplify a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- receive inbound phone calls and conduct outbound outreach with members and guests to support engagement and acquisition
- maintain updated knowledge to educate all members and guests on club programming, events, pricing, and policies
- assist members with account maintenance, processing member needs, changes, and transactions including program, service, and product payments
- serve as a key point of contact for new membership sales and member retention interactions
- engage in problem solving and service recovery for member questions and concerns using appropriate tools and resources
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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