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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $18.75 - $22.25
Work Schedule
Standard Hours
Benefits
fully subsidized membership
discounts on Life Time products and services
401(k) retirement savings plan with company discretionary match (21 years of age and older)
training and professional development
paid sick leave where required by law
Medical insurance
Dental Insurance
Vision Insurance
prescription drug coverage
Short term disability insurance
long term disability insurance
Life insurance
Pre-tax flexible spending plans
Dependent care plans
Parental leave
Adoption assistance
Paid Time Off
deferred compensation plan
Job Description
Life Time is a premier lifestyle and fitness company dedicated to creating vibrant and engaging experiences for its members through top-tier wellness, recreation, and hospitality services. With a nationwide presence, Life Time combines the resources of a first-rate fitness club with a thoughtful hospitality approach that fosters community and connection among its members. The company is known for providing an unmatched atmosphere designed to promote both physical and social health through diverse programming and amenities tailored to fit a variety of lifestyles.
The position of Membership Concierge II at Life Time is an exciting opportunity for individuals passionate about deliverin... Show More
The position of Membership Concierge II at Life Time is an exciting opportunity for individuals passionate about deliverin... Show More
Job Requirements
- High school graduate or equivalent
- minimum 1-2 years of experience in customer service or sales
- complete retention specialist certification within 60 days of hire
- ability to multitask
- deliver high-quality customer service
- provide service recovery
- strong verbal communication skills
- comfortable working in fast-paced environment
- able to stand for 4 hours at a time
- friendly and outgoing demeanor
Job Qualifications
- High school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- passion to serve others
- effective communication skills
- ability to multitask and deliver high-quality customer service
- friendly and outgoing demeanor
Job Duties
- Serve as first point of contact for members and guests entering resort
- exemplify a hospitality mindset to build relationships with members and guests by regularly creating extraordinary experiences
- receive inbound phone calls and conduct outbound outreach with members and guests to support engagement and acquisition
- maintain updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- assist members with account maintenance including processing needs, changes, and transactions such as program, service, and product payments
- serve as a key point of contact for new membership sales and member retention interactions
- engage in problem solving and service recovery for member questions and concerns utilizing appropriate tools and resources
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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