Membership Concierge

Life Time is a premier lifestyle and fitness company dedicated to creating vibrant and engaging experiences for its members through top-tier wellness, recreation, and hospitality services. With a nationwide presence, Life Time combines the resources of a first-rate fitness club with a thoughtful hospitality approach that fosters community and connection among its members. The company is known for providing an unmatched atmosphere designed to promote both physical and social health through diverse programming and amenities tailored to fit a variety of lifestyles.

The position of Membership Concierge II at Life Time is an exciting opportunity for individuals passionate about delivering exceptional customer service in a dynamic and fast-paced environment. This role serves as a vital point of contact between the organization and its valued members and guests. As a Membership Concierge II, you will be responsible for the professional maintenance of member accounts, expert service delivery, insightful programming guidance, and active engagement with all members and guests. This position facilitates the seamless member experience by handling inquiries, processing account transactions, and contributing to new membership sales and retention efforts. This role not only requires strong interpersonal skills but also offers career growth opportunities through a structured hospitality certification program and customized professional development plans.

The ideal candidate for this hourly position will exhibit a genuine passion for hospitality, skilled communication, and the ability to multitask efficiently. Wages start at $18.75 per hour and can go up to $22.25 per hour based on experience and qualifications. Key responsibilities include acting as the first point of contact, creating extraordinary experiences through a hospitality mindset, maintaining current knowledge of club programming, and supporting member engagement through both inbound and outbound communications. As part of the Life Time team, Membership Concierges II also engage in problem-solving and service recovery to ensure that every member’s experience is positive and fulfilling.

This role involves a combination of operational tasks and high-level customer focus, making it a great fit for individuals who thrive in environments where reliability, empathy, and a proactive attitude are valued. Besides competitive pay, Life Time supports its employees with extensive benefits to encourage their growth and well-being. Joining Life Time as a Membership Concierge II means becoming part of an inclusive and diverse workplace committed to equity and respect while advancing your career within an organization that values merit and continuous development.