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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $20.25 - $24.00
Work Schedule
Standard Hours
Day Shifts
Benefits
fully subsidized membership
discounts on Life Time products and services
401(k) retirement savings plan with company discretionary match (21 years of age and older)
training and professional development
paid sick leave where required by law
Medical insurance
Dental Insurance
Vision Insurance
prescription drug coverage
Short term disability insurance
long term disability insurance
Life insurance
pre-tax flexible spending and dependent care plans
Parental leave
Adoption assistance
Paid Time Off
Job Description
Life Time is a premier health and wellness company that combines fitness, sports, nutrition, and spa services to create a unique, holistic experience for its members. As a leader in the industry, Life Time is committed to fostering a vibrant community and delivering exceptional service that goes beyond expectations. Life Time offers various facilities across multiple locations and focuses on providing inclusive environments where all members and guests feel valued and supported. The company invests heavily in employee growth and development, cultivating opportunities for professional advancement through training and certification programs.
As a Membership Concierge II at Life T... Show More
As a Membership Concierge II at Life T... Show More
Job Requirements
- High school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- skilled at multi-tasking
- ability to deliver high quality customer service and service recovery
- strong verbal communication skills
- comfortable working in a fast-paced environment
- able to stand for 4 hours at a time
- friendly and outgoing demeanor
Job Qualifications
- High school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- complete Retention Specialist Certification within 60 days of hire
- passion to serve others
- effective communication skills
- preferred bachelor's degree in hospitality
Job Duties
- Operate as first point of contact for members and guests entering resort
- exemplify a hospitality mindset to build relationships with members and guests
- receive inbound phone calls and conduct outbound outreach with members and guests to support engagement and acquisition
- maintain updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- assist members with account maintenance, processing member needs, changes, and transactions including program, service, and product payments
- serve as a key point of contact for new membership sales and member retention interactions
- engage in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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