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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible schedule
Job Description
The PM Lounge is a prestigious private members' club that prides itself on delivering an exclusive, high-touch experience to its discerning clientele. Located in a prime area, the lounge offers a sophisticated environment where members can network, relax, and enjoy premium services that reflect the highest standards of hospitality and discretion. The PM Lounge is recognized not only for its refined ambiance but also for its commitment to exceptional service, privacy, and professionalism for all members and guests. The club is continuously evolving by integrating new membership strategies and enhancing its offerings, ensuring a vibrant community atmosphere that caters to... Show More
Job Requirements
- 5+ years of relevant experience
- Prior supervisory experience in hospitality or membership management
- Knowledge of California labor laws and hospitality standards
- Strong communication skills
- Ability to lead a front-of-house team effectively
- Excellent organizational skills
- Proficiency with CRM software
- Ability to work flexible hours including evenings, weekends, and holidays
- Ability to lift up to 25 pounds occasionally
- Excellent problem-solving abilities
- Strong attention to detail
Job Qualifications
- 5+ years in membership management, sales, customer service, private clubs, luxury hotels, high-end restaurants, comparable hospitality environments
- Prior membership or concierge leadership with previous supervisory experience
- Proficient in California hospitality and labor standards
- Proven success record of developing and implementing successful membership programs and retention
- Strong communication, interpersonal, and leadership abilities
- Strong problem-solving skills and a focus on building long-term relationships
- Exceptional organizational and time-management skills
- Strong attention to detail and accuracy
- Proficiency in CRM software and database management, data analysis and reporting
- Ability to manage multiple projects simultaneously
- Flexibility to work evenings, weekends, and holidays
Job Duties
- Serve as the primary point of contact for members regarding reservations, special requests, lounge information, concerns, complaints and general assistance, in person, by phone, and digitally
- Ensure accurate communication with current and prospective members
- Oversee the application process, including nominee interviews, background vetting
- Develop and implement strategies to attract new members and renew existing ones
- Assist the General Manager in establishing a budget
- Be knowledgeable in the local area, popular attractions, and local and regional events
- Develop local business connections to participate in reciprocal relationships that align with The PM Lounge goals, ensuring robust member engagement
- Oversee database integrity, analyze membership trends, and prepare reports for senior management
- Manage the membership budget and track revenue targets
- Maintain accurate and up-to-date membership records
- Partner with Marketing, F&B and Operations to deliver cohesive, on-brand member experiences across all touchpoints
- Plan events, initiatives, manage reservations, events and communications to improve satisfaction and engagement
- Train staff on member recognition techniques and site-specific emergencies
- Attend staff meetings
- Perform other duties as required by the General Manager
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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