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Job Overview
Employment Type
Part-time
Benefits
Commission opportunities
inclusive work environment
Career development programs
employee wellness initiatives
Flexible part-time schedule
Job Description
Life Time is a premier health and wellness company dedicated to creating an inclusive, diverse, and equitable workplace. As a leader in the fitness industry, Life Time operates a wide network of high-quality health clubs that offer a wide range of services including fitness training, wellness coaching, and a variety of amenities designed to promote a healthy lifestyle. The company is deeply committed to fostering a culture that respects and celebrates the unique contributions of each individual while maintaining a work environment that is both supportive and motivating. Life Time's mission is to help individuals achieve their 'healthy way of... Show More
Job Requirements
- Skilled at multi-tasking
- delivering high quality customer service
- service recovery
- presenting solutions to prospects and customers
- verbal and written communication
- Comfortable in a fast-paced environment
- able to stand for 4 hours at a time
- demonstrate a friendly and outgoing demeanor
Job Qualifications
- HS graduate or equivalent
- Minimum of 1-year customer service experience
- Minimum of 1-year sales experience
- Completion of Membership Sales Certification within 60 days of hire
- Completion of Retention Specialist Certification within 60 days of hire
- Fitness industry knowledge
- Bachelor’s degree in hospitality or related field preferred
Job Duties
- Facilitate the check-in process for members and guests entering the club to ensure a welcoming and efficient start to their visit
- Monitor, handle, and delegate incoming phone calls from members and guests to provide prompt and effective responses
- Maintain updated knowledge to appropriately educate all members and guests about club programming, events, pricing, and policies, enhancing their overall experience
- Proactively build relationships with members and guests, creating over-the-top service experiences that foster loyalty and increase retention
- Assist members with account maintenance, processing needs, changes, and transactions including program, service, and product payments, ensuring smooth and accurate processing
- Function as a player on the Certified Retention Team by assisting members requesting to cancel their membership, communicating options, and facilitating the best solution to help retain them
- Engage in service recovery for member questions and concerns, utilizing appropriate tools and resources to find solutions and ensure satisfaction
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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