Membership Acquisition

Life Time is a premier health and wellness company dedicated to creating an inclusive, diverse, and equitable workplace. As a leader in the fitness industry, Life Time operates a wide network of high-quality health clubs that offer a wide range of services including fitness training, wellness coaching, and a variety of amenities designed to promote a healthy lifestyle. The company is deeply committed to fostering a culture that respects and celebrates the unique contributions of each individual while maintaining a work environment that is both supportive and motivating. Life Time's mission is to help individuals achieve their 'healthy way of life' goals by providing excellent customer service and innovative health programs in a fun and engaging atmosphere. This commitment extends not only to its members but also to its employees, emphasizing professional growth, inclusivity, and excellence in service.

The Membership Concierge III-PT is an integral role within Life Time's Concierge Team, functioning as a frontline ambassador to members and prospective clients at the club. In this part-time position, the Concierge is responsible for delivering exceptional customer service, assisting in membership sales, and supporting retention efforts. This role requires an individual who can skillfully handle a mix of administrative duties and personal interactions to build meaningful relationships with members and guests, resulting in increased brand loyalty and satisfaction. Acting as a leader within the Concierge Team, the Membership Concierge III models behaviors aligned with Life Time’s commitment to service excellence, promotes various club programs, and collaborates closely with other team members to meet club acquisition and retention goals.

The role emphasizes proactive engagement with members and guests to customize their club experience, promote Personal Training services, and deliver tailored solutions during membership cancellations. The concierge also plays a key part in managing inquiries, resolving service issues, and facilitating smooth transactions in an efficient and welcoming manner. With the opportunity to earn commissions on personal training sales, the position encourages an entrepreneurial spirit while promoting the growth of fitness programs within the club. This position requires adaptability, strong communication skills, and the ability to thrive in a fast-paced environment. Overall, the Membership Concierge III-PT supports Life Time’s vision to be a destination where individuals not only pursue wellness but also experience a sense of community and belonging, making it an ideal career choice for motivated professionals passionate about health and customer service.