Member Services Representative

Flynn Fitness Group LLC operates as the independent franchise owner of multiple Planet Fitness health clubs located in Massachusetts and Georgia. Planet Fitness is widely recognized across the United States as one of the most innovative health club brands, known for its affordable membership fees, unique features such as the Lunk Alarm™, and most importantly, its commitment to fostering a Judgement Free Zone® where every member feels comfortable, welcomed, and respected. The company stands out in the fitness industry by promoting a supportive environment that encourages people of all fitness levels to develop and sustain an active and healthy lifestyle without feeling intimidated or judged. This approach has set Planet Fitness apart from traditional gyms by emphasizing inclusivity and member satisfaction. As a franchisee, Flynn Fitness Group prioritizes core values such as accountability, family, communication, consistency, passion, and having fun, which are embedded in everything the company does. These values contribute to not only member retention and satisfaction but also a positive workplace culture.

We are currently seeking a dedicated Member Services Representative to join the team at Flynn Fitness Group’s Planet Fitness locations. This role is a full-time position that offers an hourly wage of $15.00 and involves working in-person at our fitness centers. The Member Services Representative will play a critical part in upholding the Judgement Free Zone® philosophy by providing exceptional customer service to current members, prospective members, and guests. The role requires a friendly, approachable, and professional attitude, as it involves being the primary point of contact for members upon arrival, answering inquiries, guiding prospective members through membership options, and maintaining an organized and clean front desk and common areas. Beyond customer interaction, this role also includes logistical responsibilities such as operating the point-of-sale (POS) system for membership transactions, merchandise sales, and handling membership-related questions with accuracy and efficiency.

This position is not only about administrative and customer service duties but also involves maintaining the cleanliness and overall upkeep of the facility, including cleaning fitness equipment, restrooms, and other common areas. The physical demands of the job include standing and walking for prolonged periods, occasionally lifting up to 75 pounds, and handling cleaning supplies safely. Flynn Fitness Group values punctuality, reliability, and a strong work ethic from its staff, creating a work environment where team members can thrive while contributing to a welcoming atmosphere for all visitors. The company is an equal opportunity employer that encourages applications from individuals with diverse backgrounds, including those with criminal records, reflecting its dedication to inclusivity and fairness in hiring practices.