Member Services Manager

Roseville, CA, USA|Travel

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $80,000.00 - $85,000.00

Work Schedule

Flexible

Benefits

Medical insurance

Dental Insurance

Life insurance

Paid Time Off

Paid holidays

401(k) Plan

employee development

Job Description

Trilogy Bickford Ranch is a vibrant and thoughtfully planned 55+ community located in the picturesque foothills of the Sierra Nevada Mountains, just east of Lincoln in Northern California. Known for its dedication to fostering an active, engaging, and connected lifestyle, Trilogy Bickford Ranch is home to The Ridge Wellness Social Club, a premier social hub within the community. This new and exciting club offers residents stunning views, a resort-style pool, a restaurant, and versatile indoor and outdoor spaces for socializing, fitness, and relaxation. The community is designed to deliver an exceptional quality of life for its members, with a strong commitment to wellness, social connection, and top-tier amenities. Trilogy Bickford Ranch is part of the acclaimed BlueStar Resort and Golf (BSRG) family, known for their outstanding service standards and community-oriented approach. As an established leader in resort and community living, BlueStar Resort & Golf provides a culture that promotes values such as honesty, integrity, respect, teamwork, and competitive spirit. The company supports its employees robustly, offering medical, dental, and life insurance plans, paid time off, paid holidays, and a 401(k) plan for those eligible. The Member Services Manager role at Trilogy Bickford Ranch is a full-time position, offering an annual salary of $80,000 to $85,000. This role is critical to the success and daily operation of The Ridge Wellness Social Club, overseeing the Member Services Team and ensuring that members and guests receive exceptional, personalized service consistent with BlueStar Resort & Golf standards. Reporting to the Club General Manager, the Member Services Manager plays a multifaceted leadership and operational role. This includes managing customer interactions, facilitating the smooth operation of club events and services, handling billing and member accounts, and maintaining a welcoming, safe, and organized environment. This position requires a proactive leader with a strong focus on customer satisfaction, team collaboration, and high operational standards. Responsibilities also extend to administrative tasks such as staff scheduling, event promotion, budget monitoring, and office supply management, highlighting the comprehensive nature of the management duties. Beyond day-to-day operations, the Member Services Manager supports employee development through hiring, training, and performance evaluations, ensuring that the service team embodies the BlueStar core values in all interactions. This role offers a dynamic work environment that combines customer service, administrative management, and community engagement, making it ideal for candidates who thrive on variety and impact within a supportive team culture. Trilogy Bickford Ranch values adaptable team members who are comfortable working in a fast-paced environment and who are committed to continuous improvement. The position requires flexibility, including the ability to work evenings and weekends, as well as willingness to travel locally and occasionally overnight, with travel expected up to 30 percent of the time. Overall, this is an exceptional opportunity for an experienced, customer-focused professional to contribute to a premier senior living community and be a vital part of a passionate, service-driven team dedicated to enriching residents' lives.

Job Requirements

High school diploma or equivalent
One to three years customer service experience
Supervisory experience preferred
Experience with Microsoft Office
Able to write reports
Basic computational ability
Public speaking skills
Ability to work independently
Flexible schedule including evenings and weekends
Valid driver’s license may be required

Job Qualifications

High school diploma or equivalent preferred
Bachelor’s degree a plus
One to three years of customer service or hospitality experience
Supervisory experience preferred
Experience in a Homeowner Association environment preferred
Proficiency in Microsoft Office
Experience with dictation and writing meeting minutes
Experience with travel, hotel, and meeting arrangements
Ability to write reports and proofread
Basic computational and budgetary skills
Effective public speaking skills
Ability to work independently and manage priorities
Flexible and adaptable to change
Strong planning, problem-solving, decision-making, delegation, and communication skills
Excellent written and verbal communication skills
Initiative and sound judgment
Attention to detail, accuracy, and timeliness

Job Duties

Communicate the core values and mission of BlueStar Resort and Golf to support company goals
Maintain confidentiality and deliver positive customer service
Assist Lifestyle and Activities with event scheduling, promotions, and ticket sales
Manage member accounts, billing, and resolve disputes
Track gift card sales and coordinate member travel experiences
Create weekly staff schedules and provide coverage support
Greet members and guests according to BlueStar protocols
Monitor building access and enforce Club and fitness rules
Maintain daily operating procedures for Club opening and closing
Provide information about Club activities and local events
Train staff in resident services, administrative support, and member services
Oversee office productivity and update promotional materials
Coordinate meetings and department budgets
Process invoices and manage office supply inventory
Support staff hiring, training, reviews, and evaluations
Maintain front office equipment and lobby
Provide a safe and clean environment
Attend home delivery appointments and member orientations
Perform other assigned duties as needed