Member Services / Front Desk Receptionist

KidStrong is a private child development training center dedicated to fostering brain, physical, and character development for children from walking age through 11 years old. The center offers a scientifically grounded curriculum that is parent-focused and delivered by trained professionals, ensuring a comprehensive and enriching experience for every child who attends. Established as a franchise independently owned and operated by franchisees, each KidStrong center reflects a commitment to the local community, emphasizing personalized service and impactful developmental programs tailored to children and their families. This environment not only supports children's growth but also encourages a culture of learning, development, and community engagement for all associated with the center.\n\nThe role of Member Experience + Enrollment is crucial in supporting the center's owners by cultivating a welcoming and supportive atmosphere, promoting the center's core values, and actively contributing to key business goals such as sales growth and member retention. This position is designed for an engaging and talented individual who is passionate about working with children and families. As the primary point of contact, the Member Experience + Enrollment representative not only manages administrative and enrollment tasks but also acts as an ambassador for the center's mission and culture. Being a startup franchise, there is ample opportunity for this position to evolve into leadership roles, fostering personal and professional growth. The role involves active participation in center operations, from welcoming families and handling inquiries to managing trial class enrollments and championing sales conversions. Additionally, the position includes responsibilities such as overseeing center maintenance, ensuring brand consistency, and coordinating training efforts with the team. The schedule is flexible, with part-time shifts available on weekdays and weekends to accommodate the dynamic needs of the center.\n\nThe Member Experience + Enrollment representative is expected to efficiently manage outbound communications, especially sales calls, texts, and trial follow-ups, to maintain strong family engagement and support member relations. The role requires a strong set of interpersonal skills, a passion for education, and the ability to create a positive and professional environment. Candidates who thrive in this position will demonstrate natural leadership qualities, an ability to lead by example, and a passion for the KidStrong goals and values. The job also offers a competitive hourly base pay ranging from $13.00 to $15.00, plus commission on sales, complemented by employee discounts, free uniforms, training programs, and opportunities for advancement. This is a perfect opportunity for individuals who want to make a meaningful impact working with children while developing their career in a supportive and growth-oriented environment.