Member Services Concierge, Driftwood Downtown

Discovery Land Company is a prestigious U.S.-based real estate developer and operator specializing in private residential club communities and luxury resorts. Known for its world-renowned portfolio that spans both domestic and international destinations, Discovery Land Company is committed to crafting exceptional living environments that blend natural beauty, luxury amenities, and unparalleled service. Their mission is to create unique, one-of-a-kind experiences that allow individuals and families freedom, security, and the resources to learn, grow, and enjoy life in some of the most breathtaking locations worldwide. The company emphasizes community building and sustainable development, aiming to provide members with extraordinary lifestyles through thoughtfully designed properties and exclusive club experiences.

This particular role of Member Services Coordinator is situated at one of Discovery Land Company’s premium project locations, referred to here as “Project Name,” a distinguished resort set outside the closest and largest recognizable city or state. The position is a critical part of the Member Services Department and acts as the first point of contact for members and their guests. As a Member Services Coordinator, you will be entrusted with providing outstanding hospitality, facilitating smooth communication, and cultivating memorable moments that enhance the overall member and guest experience.

The primary responsibility is to warmly welcome members and guests upon arrival and departure, generating a personalized and hospitable atmosphere by greeting them by name and recognizing their preferences. The role includes maintaining detailed member profiles and coordinating a variety of services such as transportation, reservations, activities, and vendor recommendations. You will also be involved in organizing and promoting club events, assisting with communication materials such as invitations and newsletters, and supporting daily operational tasks including managing phone inquiries and generating reports about on-site activity.

This role demands strong interpersonal skills, a polished and outgoing personality, and the ability to remain calm and focused during peak periods. Beyond member interaction, the coordinator works collaboratively with other departments such as Sales, Public Relations, and Golf Retail to ensure seamless service and to create exceptional experiences for prospects, members, and visitors alike.

The position offers competitive pay and comes with a comprehensive benefits package including medical, dental, and vision coverage for full-time year-round employees, 401k contributions, paid time off, holiday pay, employee meals, referral incentives, and opportunities for professional growth within a supportive, family-oriented work culture. Flexible scheduling including evenings, weekends, and holidays is required to meet the needs of the business, reflecting the dynamic and hospitality-focused nature of the job.

If you are passionate about delivering superior member service and enjoy working in a vibrant, luxury environment surrounded by natural beauty and an exceptional team, this role at Discovery Land Company represents an excellent opportunity to grow your hospitality career in a respected company with a global presence and a clear mission to enhance lifestyles through outstanding real estate and club experiences.