Member Services Concierge, Driftwood Downtown

Discovery Land Company is a prestigious U.S.-based real estate developer and operator renowned for its private residential club communities and luxury resorts. The company boasts a world-class portfolio of both domestic and international properties, which are uniquely designed to offer exceptional lifestyle experiences. Their mission is centered on creating one-of-a-kind environments where individuals and families enjoy freedom, security, and abundant resources to learn, grow, and play in some of the most beautiful places across the globe. Discovery Land Company prides itself on combining exceptional real estate development with a commitment to delivering superior member service and an unparalleled sense of community within their private club settings.

The Member Services Coordinator role is an exciting opportunity located at one of Discovery Land Company’s exclusive Project Name locations, situated outside the closest and largest recognizable city or state. This full-time position is based within the Member Services Department and is instrumental in shaping the member experience at the Club. As the initial point-of-contact for members and their guests, the Member Services Coordinator plays a vital role in ensuring outstanding service, clear communication, and memorable interactions from the moment members and guests arrive until their departure. This role requires an individual who is personable, organized, and proactive in managing reservations, greetings, and all elements that contribute to an exceptional club experience.

Beyond greeting and engaging with members by name, the Member Services Coordinator creates and maintains detailed member profiles and preferences, helping tailor services to each individual’s expectations. The role involves coordinating itineraries, transportation, reservations, and activities in collaboration with various departments and trusted local vendors, ensuring every detail contributes to an unparalleled experience. This coordinator also supports club operations through daily reporting on onsite activities, managing communications such as calendars and event invitations, and assisting with organizing and promoting club events.

The ideal candidate possesses prior hospitality experience and demonstrates a willingness to learn and adapt to various computer programs utilized by the Club. A positive, professional demeanor with strong interpersonal skills is essential, as is the flexibility to work a variable schedule, including evenings, weekends, and holidays. The position offers competitive pay and a comprehensive benefits package including medical, dental, vision, 401k contributions, paid time off, and holiday pay, along with professional development and advancement opportunities. Joining the Discovery Land Company team means contributing to a vibrant work-family culture in an environment where world-class service and exceptional member experiences are at the forefront.