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Member Services Associate II

Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Range $10.32 - $13.55
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Work Schedule

Standard Hours
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Benefits

Work today get paid today
Free individual membership
Membership discount
Program discount
retirement contribution
retirement savings plan

Job Description

The YMCA of Greenville is a dynamic and rapidly growing association dedicated to strengthening the community through youth development, healthy living, and social responsibility. Established as a trusted nonprofit organization, the YMCA of Greenville plays a vital role in improving the quality of life for people of all ages and backgrounds. With a rich history deeply rooted in community engagement, the Y fosters a welcoming environment where individuals and families can connect, learn, and grow. The association is known for its broad spectrum of programs, including fitness and wellness activities, youth enrichment, childcare services, and support initiatives designed to encourage... Show More

Job Requirements

  • Completion Child Abuse Prevention, Blood Bourne Pathogen and CPR/First Aid training within first 30-days of employment

Job Qualifications

  • One year customer service/public relations experience
  • One year supervisory experience
  • Must be detail-oriented, possess strong organizational skills and have ability to multi-task
  • Ability to be efficient and productive in a fast-paced environment
  • Must have enthusiasm and possess excellent customer service skills
  • Excellent communication skills
  • Intermediate to advanced computer skills

Job Duties

  • Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention
  • May be required to serve as Manager on Duty as requested by upper management
  • Conducts interviews and/or tours responsive to the needs of prospective members
  • sell memberships and programs
  • provide information of facility and programs to inquiring members
  • Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues
  • Applies all YMCA policies dealing with member services
  • Registers and receipts monies for memberships and program participants
  • Utilizes Y computers with skill and proficiency
  • Develops ability to work without constant direct supervision and remain at assigned post for extended periods of time
  • Maintains a positive attitude and contributes toward a quality work environment
  • Adhere to policies related to boundaries with consumers
  • Attend/complete required abuse risk management training
  • Adhere to procedures related to managing high-risk activities and supervising consumers
  • Follow mandated reporting requirements
  • Adhere to job specific abuse risk management responsibilities including ensuring consumers are properly signed in and out and only authorized adults are allowed in the facility

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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