Member Services Associate II

The YMCA of Greenville is a dynamic and rapidly growing association dedicated to strengthening the community through youth development, healthy living, and social responsibility. Established as a trusted nonprofit organization, the YMCA of Greenville plays a vital role in improving the quality of life for people of all ages and backgrounds. With a rich history deeply rooted in community engagement, the Y fosters a welcoming environment where individuals and families can connect, learn, and grow. The association is known for its broad spectrum of programs, including fitness and wellness activities, youth enrichment, childcare services, and support initiatives designed to encourage social responsibility and inclusiveness. As a community-focused organization, the YMCA of Greenville ranks highly as a desirable workplace for those who value meaningful, mission-driven careers and appreciate working in a vibrant, inclusive culture that champions diversity and personal development.

The Member Services Associate II role at the YMCA of Greenville embodies an important frontline responsibility within this thriving nonprofit. This position is tasked with delivering exceptional service to all members, guests, and program participants, ensuring that every visitor receives personalized attention and feels valued. The associate plays a pivotal role in responding to inquiries, resolving concerns, and promoting memberships and program participation, thereby directly contributing to the retention and growth of the Y’s membership base. This position requires a professional with excellent communication and interpersonal skills who can operate efficiently in a fast-paced environment. Additionally, the associate may be called upon to serve as Manager on Duty, requiring leadership skills and the ability to manage daily operational tasks effectively.

Beyond customer interaction, the Member Services Associate II uses computer systems proficiently for membership registrations, program sign-ups, and payment processing. The role demands a detail-oriented individual with strong organizational abilities and a passion for promoting a positive, community-driven atmosphere. The YMCA of Greenville emphasizes its core values of being welcoming, genuine, hopeful, nurturing, and determined. Team members are encouraged to embody these values, working collaboratively to create a supportive environment where members and staff alike can flourish.

Employed on a part-time basis, the YMCA offers competitive benefits for this role, including instant access to earned wages through an innovative pay feature, a free individual YMCA membership with significant discounts on upgraded plans, and generous discounts on programs such as childcare, sports, personal training, and aquatics. Additionally, employees benefit from a retirement savings plan and a retirement contribution after full vesting. This comprehensive benefits package helps reinforce the YMCA’s commitment to supporting its employees’ well-being both inside and outside the workplace.

Joining the YMCA of Greenville means becoming part of an organization driven by a powerful mission to strengthen communities with purpose and intentionality. It is an environment that welcomes diversity, nurtures individual potential, and fosters hope and determination. Those who take on the Member Services Associate II role become catalysts for positive change, contributing to a stronger, healthier, and more inclusive community. This position offers meaningful work that combines customer service excellence with community impact in a respected and well-established organization.