Member Services Associate I

The YMCA of Greenville is a well-established, dynamic, and rapidly growing association committed to strengthening the community through youth development, healthy living, and social responsibility. As a nonprofit organization deeply embedded in the Greenville community, the YMCA provides a wide variety of programs and services designed to foster healthy spirit, mind, and body for people of all ages and backgrounds. The YMCA of Greenville is known for its inclusive culture and mission-driven work that focuses on empowering individuals and families, improving public health, and nurturing social responsibility among members and participants.

This respected organization is continually expanding its reach and services, making it an exciting and rewarding place to work. The YMCA of Greenville offers its staff a great opportunity to contribute meaningfully to community well-being while growing professionally. Part-time team members receive several attractive benefits, including instant access to earned wages, a free individual YMCA membership, significant discounts on upgraded memberships, and discounts on programs such as childcare, sports, personal training, and aquatics. Additionally, eligible staff members can participate in a 403b retirement savings plan with a 12% retirement contribution once fully vested.

The Member Services Associate I role at the YMCA of Greenville is integral to delivering outstanding service to members, guests, and program participants. This position entails serving as the first point of contact in the facility and on the phone, ensuring excellent customer service that encourages member retention and promotes membership growth. The Member Services Associate is responsible for conducting interviews and tours tailored to prospective members’ needs, selling memberships and programs, and providing detailed information about the YMCA’s offerings. Handling and resolving membership concerns promptly and professionally is essential, and the Associate is required to keep supervisors informed about any unusual or unresolved issues.

This role demands a high level of proficiency with YMCA computer systems and an ability to work independently without constant supervision. The Member Services Associate should maintain a positive and professional attitude at all times to foster a welcoming and supportive environment. The position also involves adhering strictly to YMCA policies related to member services and ensuring compliance with abuse risk management training, mandated reporting requirements, and procedures for managing high-risk activities. Ensuring safety and proper protocol concerning member check-in/out procedures and facility security is a critical responsibility in this role.

Ideally suited for individuals who are enthusiastic about community service and possess excellent organizational and communication skills, the Member Services Associate I position offers a fulfilling career path within an esteemed nonprofit organization. The role supports and reflects the YMCA’s core values of being welcoming, genuine, hopeful, nurturing, and determined. The successful candidate will help create a culture where everyone feels they belong and have the opportunity to become their best selves while contributing to a stronger community. This opportunity is perfect for candidates seeking meaningful part-time work that directly affects the lives of others and supports a vibrant community institution.