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YMCA of Greenville logo

Member Services Associate I

Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Range $9.29 - $12.20
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Work Schedule

Standard Hours
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Benefits

Work today, get paid today
Free individual Y membership
75% discount on upgraded memberships
50% discount on programs including childcare, sports, personal training, and aquatics
12% retirement contribution once fully vested
403b Retirement Savings Plan

Job Description

The YMCA of Greenville is a well-established, dynamic, and rapidly growing association committed to strengthening the community through youth development, healthy living, and social responsibility. As a nonprofit organization deeply embedded in the Greenville community, the YMCA provides a wide variety of programs and services designed to foster healthy spirit, mind, and body for people of all ages and backgrounds. The YMCA of Greenville is known for its inclusive culture and mission-driven work that focuses on empowering individuals and families, improving public health, and nurturing social responsibility among members and participants.

This respected organization is continually expanding its reach ... Show More

Job Requirements

  • cpr/first aid, blood bourne pathogen and child abuse prevention training within first 30-days of employment

Job Qualifications

  • high school diploma
  • at least three months or more customer service/public relations experience required
  • must be detail-oriented, possess strong organizational skills and have the ability to multi-task
  • ability to be efficient and productive in a fast-paced environment
  • must have enthusiasm and possess excellent customer service skills
  • excellent communication skills
  • intermediate to advanced computer skills

Job Duties

  • provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention
  • conducts interviews and/or tours responsive to the needs of prospective members
  • sell memberships and programs
  • provide information of facility and programs to inquiring members
  • handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues
  • applies all YMCA policies dealing with member services
  • registers and receipts monies for memberships and program participants
  • utilizes Y computers with skill and proficiency
  • develops ability to work without constant direct supervision and remain at assigned post for extended periods of time
  • maintains a positive attitude and contributes toward a quality work environment
  • adhere to policies related to boundaries with consumers
  • attend/complete required abuse risk management training
  • adhere to procedures related to managing high-risk activities and supervising consumers
  • follow mandated reporting requirements
  • adhere to job specific abuse risk management responsibilities including ensuring consumers are properly signed in and out and ensuring only authorized adults are allowed in the facility

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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