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Member Service Representative I (Concierge - Personal Banker)
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $21.00 - $22.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Paid holidays
Job Description
KEMBA Financial Credit Union is a respected financial institution dedicated to serving its members with personalized banking solutions and exceptional customer service. As a member-focused credit union, KEMBA prides itself on fostering strong relationships with its members and the community by providing tailored financial products and services that support members' financial well-being. With a commitment to innovation, integrity, and community involvement, KEMBA continues to grow as a trusted financial partner, offering a wide range of banking options such as savings and checking accounts, loans, and investment services.
The Member Services Representative I position at KEMBA represents a dynamic ... Show More
The Member Services Representative I position at KEMBA represents a dynamic ... Show More
Job Requirements
- High school diploma or equivalent education or experience
- Prior customer service experience
- Strong organizational skills and attention to detail
- Must value a high degree of accuracy
- Professional demeanor
- Positive and outgoing attitude
- Exceptional communication skill
- Basic PC skills (Windows)
- Assertive problem-solving skills
Job Qualifications
- High school diploma or equivalent education or experience
- Prior customer service experience
- Strong organizational skills and attention to detail
- Must value a high degree of accuracy
- Professional demeanor
- Positive and outgoing attitude
- Exceptional communication skill
- Basic PC skills (Windows)
- Assertive problem-solving skills
Job Duties
- Assumes responsibility for the effective and professional performance of member sales and service-related functions
- Recommends products and services that assist in meeting member's financial needs
- Resolves member issues through listening, problem solving, and offering solutions
- Meets or exceeds all sales, service and productivity goals established for this position
- Answers and responds to member inquiries and questions
- Performs file maintenance and account changes as necessary
- Assume teller line functions including transactions for business members, balancing drawer, vault, and recycler
- Assist members both inside and outside and with ITM machines
- Maintain audit controls including dual control, key control, logs/reports, alarms, safe deposit box, and all teller-related audit responsibilities
- Process changes of address and add additional names to accounts
- Place check orders and order replacement ATM/debit cards
- Set up direct deposit and process wire transfers and stop payments
- Process printouts of statements and check copies as requested
- Open deposit accounts
- Establish and maintain professional relationships with members
- Resolve member requests and questions promptly, courteously, and professionally
- Keep members informed of credit union services and policies
- Maintain and project the credit union’s professional reputation
- Work as a team member with other KEMBA associates
- Keep supervisor informed of area activities and significant problems
- Complete required reports and records accurately and promptly
- Attend meetings as required
- Maintain an up-to-date status of all sales support and processing activity with routine reporting to management
- Register with the Nationwide Mortgage Licensing System as a Mortgage Loan Originator and maintain and renew the registration
- Perform all duties in a manner that is 100 percent compliant with KEMBA policy and procedures
- Develop an understanding of credit union history, philosophy, organization, policies, and operational procedures
- Continue to improve individual level of competency through training and certification on established educational programs
- Relate to other people beyond giving and receiving instructions
- Perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others
- Respond appropriately to criticism from a supervisor
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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