Member Service Representative I (Concierge - Personal Banker)

KEMBA Financial Credit Union is a respected financial institution dedicated to serving its members with personalized banking solutions and exceptional customer service. As a member-focused credit union, KEMBA prides itself on fostering strong relationships with its members and the community by providing tailored financial products and services that support members' financial well-being. With a commitment to innovation, integrity, and community involvement, KEMBA continues to grow as a trusted financial partner, offering a wide range of banking options such as savings and checking accounts, loans, and investment services.

The Member Services Representative I position at KEMBA represents a dynamic and essential role within the credit union. Reporting directly to the Branch Manager, this non-exempt, full-time role is designed for individuals who thrive in a member-facing environment and are passionate about delivering outstanding service. The core objective of the position is to engage with members by greeting and welcoming them warmly, identifying their financial needs, and providing expert guidance on available products and services. This role demands proficiency in managing the lobby experience, answering inquiries in person and over the phone, handling teller and cash transactions specifically for business members, and maintaining credit union operational standards.

A Member Services Representative I at KEMBA is more than just a teller; the role involves proactive participation in sales activities to help members achieve their financial goals. This involves recommending suitable products, resolving issues through active listening and problem solving, and ensuring each member feels valued and well-served. This position requires excellent communication skills, organizational ability, and a strong attention to detail, ensuring that all transactions are handled accurately and efficiently. The representative also supports ITM machines and performs administrative duties related to account maintenance. Compliance with all credit union policies is paramount, including maintaining audit controls and completing necessary reports and documentation.

Additionally, the representative plays a crucial part in building and sustaining professional relationships within the branch and across the organization. They are expected to work collaboratively as part of the KEMBA team, communicate effectively with management, and participate in ongoing training to enhance their skills and knowledge. Registration and maintenance as a Mortgage Loan Originator (MLO) through the Nationwide Mortgage Licensing System (NMLS) and adherence to related compliance training are also part of the responsibilities, highlighting the role's involvement with mortgage services.

Overall, the Member Services Representative I role at KEMBA is ideal for individuals who possess a positive attitude, professional demeanor, assertive problem-solving capabilities, and the ability to manage multiple responsibilities in a fast-paced financial setting. This role offers significant opportunities for personal and professional growth within a supportive and member-oriented credit union environment.