Member Service Representative

Des Moines, IA, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $17.39 - $20.33

Work Schedule

Standard Hours

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Retirement Plan

Monthly incentive opportunities

Employee wellness programs

Job Description

GreenState Credit Union is a well-established financial institution committed to serving its members with integrity, professionalism, and care. Located in Ankeny, Iowa, GreenState operates as a member-owned credit union focused on strengthening the financial well-being of individuals and families within the communities it serves. Known for its community-centric approach, GreenState provides a broad range of financial services including deposit accounts, loans, mortgages, wealth management, insurance, and more. The credit union emphasizes fostering a workplace culture that values diversity, inclusiveness, and the personal and professional growth of its employees. This is reflected in its goal to create lasting value not only for its members but also for its employees and communities. GreenState employs people who are dedicated team players, service champions who welcome every member interaction as an opportunity to make a positive impact. Employees enjoy a progressive benefits package and are supported through an empowering working environment that promotes teamwork and continuous improvement.

The Member Service Representative (MSR) at GreenState Credit Union plays a pivotal role as the first point of contact and the face of the credit union. This position is dedicated to delivering quality, professional, and responsive service to members in all daily transactions and inquiries. The Member Service Representative is expected to possess a strong member-focused attitude, demonstrate accuracy in handling financial transactions, and operate with integrity while ensuring confidentiality of member information at all times. This frontline role requires outstanding communication skills to greet members warmly, resolve account discrepancies, process a variety of transactions including deposits, withdrawals, loan payments, credit card payments, and much more. The MSR also supports sales efforts by recognizing member financial needs and referring them to specialized departments such as Wealth Management, Commercial Lending, and Insurance. The position requires adherence to strict service standards and participation in ongoing efforts to enhance the member experience. The work schedule includes regular weekday hours with some Saturday shifts, providing compensation in the range of $17.39 to $20.33 per hour, plus an opportunity for monthly incentives. GreenState recognizes the value of its Member Service Representatives and supports them with a competitive benefits program to maintain a motivated, knowledgeable, and engaged workforce.

Job Requirements

High school diploma or equivalent
cash handling experience
customer service experience
ability to maintain confidentiality
good communication skills
ability to work all scheduled hours including overtime
must be punctual and reliable
bondable
basic computer proficiency

Job Qualifications

Interpersonal skills to represent the Credit Union positively
high energy to engage and build rapport with members
thorough knowledge of deposit products and regulations
accuracy in cash handling and transaction recording
good telephone manners
ability to work with minimal direction and exercise sound judgment
member account problem-solving skills
proficiency with computer applications including spreadsheets, word processing, and databases
ability to develop and maintain effective team relationships
high school diploma or equivalent
cash handling, sales, and customer service experience desired
must be bondable
punctuality and reliability

Job Duties

Adheres to the Credit Union Service Standards in carrying out GreenState's mission and vision
demonstrates a positive member service focus at all times
demonstrates teamwork in all interactions with coworkers
ensures confidentiality of member information
supports a diverse and inclusive work environment
makes weekly outbound service calls to members
answers member questions or refers members to appropriate departments or supervisors
assists with member account discrepancies, statement problems, complaints and escalates as necessary
performs member transactions including deposits, withdrawals, transfers, check cashing, loan payments, credit card payments, cash advances, bond redemptions, disbursement of official checks, sale of money orders, cashier checks, savings bonds, and promotional sales materials
builds member relationships by recognizing their financial needs and meeting those needs with appropriate GreenState products and services or referring to specialized departments
maintains satisfactory balancing record
educates members and staff on product features and benefits
refers products and services to benefit members to achieve team goals
accepts and examines checks for endorsements and negotiability
determines availability of funds and places holds when necessary
processes mail and night deposit transactions
completes all required forms
participates in opening and closing procedures
completes daily balancing and reconciliation of drawer offages
manages vault including cash disbursements and end of day lock-up
assists in security procedures
balances and maintains coin machines and cash recyclers
participates in community service and Credit Union sponsored events