Member Service Representative

Pearland, TX, USA|Onsite

Job Overview

Employment Type

Part-time

Work Schedule

Flexible

Benefits

health benefits

Performance based monthly incentives

Paid Time Off

Holiday pay

401(k) options with student loan repayment match program

Tuition Reimbursement

Career advancement opportunities

Job Description

Openland Credit Union is a distinguished financial institution recognized as a 2025 Houston Chronicle Top Workplace. Established with the mission to provide exceptional member experiences, Openland Credit Union combines a commitment to community values with innovative financial services. This credit union is renowned for fostering a supportive and engaging environment that allows both members and employees to thrive. As a member-owned cooperative, Openland prioritizes the financial well-being and satisfaction of its members by offering personalized banking solutions tailored to diverse needs. With a reputation for excellence and inclusivity, Openland Credit Union stands out as a progressive employer dedicated to professional growth and career development.

The Member Service Representative (MSR) role at Openland Credit Union is a critical position designed for individuals seeking flexible, part-time employment. Offering approximately 20-25 hours per week, this role is ideal for college students, professionals balancing other commitments, or anyone seeking a dynamic workplace while enjoying work-life balance. MSRs are more than tellers; they are the welcoming face of the credit union, responsible for greeting members warmly and ensuring a seamless banking experience. This role requires a passion for helping others, effective communication skills, and an eagerness to learn about financial products and services. Openland Credit Union invests in its MSRs from day one, providing training, career advancement opportunities, and a supportive team culture that encourages growth. By joining this team, candidates become part of an award-winning workplace renowned for its collaboration, innovation, and employee-centric values.

Job Requirements

High school diploma or equivalent required
At least six months of customer service or cash-handling experience
A blend of customer service experience, communication skills, and a genuine desire to help others
Strong interpersonal skills - courteous, tactful, and professional
Ability to communicate effectively with members and team members
Comfort with learning and promoting financial products and services
Commitment to member satisfaction and accuracy in transactions

Job Qualifications

High school diploma or equivalent
At least six months of customer service or cash-handling experience
Strong interpersonal skills - courteous, tactful, and professional
Ability to communicate effectively with members and team members
Comfort with learning and promoting financial products and services
Commitment to member satisfaction and accuracy in transactions

Job Duties

Stands and greets everyone entering the branch with the appropriate credit union greeting
Provides excellent service by offering and educating our members on credit union and partner products and/or services identified while assisting the member beyond their initial transaction
Represents the credit union to members in a courteous and professional manner and provides prompt, efficient, and accurate service in the processing of transactions
Utilize feedback in member surveys/google reviews to maintain or improve member service experience
Provides general information to the members whether by phone or in person
Responds to members' requests, problems, and complaints and/or escalates them to the supervisor on duty for specific information or assistance
Assist management with maintaining dual control and compliance and audit standards
Process member requests or transactions including, but not limited to, deposits, withdrawals, loan and credit card payments, and paying/receiving of negotiable items
Ensures all MSR and branch cash handling procedures are followed as outlined by policy and procedure
Complies with all credit union policies, procedures, as well as all state and federal regulations including the Bank Secrecy Act (BSA) to protect the credit union and its members
Assists branch management with the dual control procedures to include the processing of ATM, vault, plastics, cash shipments and night-drop procedures
Submits all appropriate documents to the credit union's document capture system
If the request concerns a different department then the MSR is responsible for directing the member to the proper department
Attend and participate in all new hire and required training to increase job knowledge and skills
Continue to utilize the Wiki, Payday Updates, and other resources from training to maintain current knowledge and skills