Member Service Consultant

MAX Credit Union is a reputable financial institution deeply rooted in a culture of simplicity, integrity, and hospitality. As a member-focused credit union, MAX Credit Union prioritizes delivering straightforward, honest, and personal banking services that empower members to manage their finances with ease and confidence. For years, MAX Credit Union has served the community by offering a wide array of financial products designed to meet the diverse needs of its members, from basic savings and checking accounts to more advanced financial planning services. The institution is dedicated to fostering an inclusive and supportive environment where every member feels valued and understood, which drives strong and lasting relationships. MAX Credit Union’s commitment to service excellence and innovation positions it as a trusted financial partner in the communities it serves.

The Member Service Consultant (MSC) role at MAX Credit Union is a pivotal position responsible for enhancing the member experience by providing knowledgeable and compassionate financial guidance. In this role, the MSC acts as the trusted advisor, assisting members through every step of their financial journeys. Whether helping to open new accounts, educating members on digital banking tools like online and mobile banking, or presenting personalized financial solutions, the MSC ensures all interactions reflect the credit union’s core values of integrity and hospitality. The role demands exceptional interpersonal skills, organizational ability, and attention to detail to facilitate smooth, effective service delivery. MSCs are instrumental in building lasting relationships by fostering trust and confidence with members.

The position requires a balance of technical knowledge and empathetic communication, enabling the MSC to navigate complex member inquiries and provide tailored financial recommendations. MSCs also collaborate with team members to maintain operational efficiency, contribute to continuous process improvements, and uphold strict compliance with policies and security protocols. This role is ideal for individuals passionate about serving others and committed to promoting financial literacy and empowerment in their communities.

At MAX Credit Union, employee well-being is prioritized alongside member satisfaction. The credit union offers a competitive benefits package that includes comprehensive health and dental coverage, a 200% employer 401k match, access to pharmacy and wellness programs, and a supportive work environment that recognizes and rewards outstanding service. This creates an empowering workplace culture where team members feel supported and equipped to succeed. Joining MAX Credit Union as a Member Service Consultant offers a unique opportunity to build a fulfilling career by making a positive impact on members’ financial lives while growing professionally within a respected financial institution.