Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Gym membership
Professional development opportunities
Job Description
JOHN REED is a modern and vibrant fitness and lifestyle brand that offers its members a unique blend of gym facilities, music, and entertainment. As a company, JOHN REED focuses on creating a dynamic and welcoming atmosphere where fitness enthusiasts can not only exercise but also enjoy a social and engaging environment. The company blends cutting-edge technology with a vibrant club culture, making it stand out in the fitness industry. JOHN REED operates multiple locations, each designed to deliver an elevated member experience through diverse amenities including group fitness studios, personal training, spa services, and exclusive social events. This innovative hybrid model combines high-energy workout experiences with entertainment and hospitality, aiming to redefine how people perceive and engage with fitness.
The Member Relations role at JOHN REED is crucial in maintaining the exceptional quality of service that the brand promises to its members and guests. Serving as the first point of contact, this position demands an individual with excellent interpersonal skills who can create a welcoming and seamless experience for everyone entering the club. The role involves greeting members, conducting new member inductions and welcome tours, and assisting with the navigation of the various club areas. An integral part of the job is to support fitness operations by partnering closely with Personal Trainers and Group Fitness Instructors, helping with class setups, managing bookings for spa appointments, pool cabanas, and restaurant reservations, and maintaining the tidiness and orderliness of fitness studios.
Beyond direct member engagement, the Member Relations team handles several administrative responsibilities such as filing contracts, updating contact information, managing phone and email correspondence, and processing payment information. They play an important role in gathering member feedback, monitoring satisfaction levels, and relaying insights back to management to continuously refine and enhance services. This role also requires proactive outreach to members through both warm conversations and cold calls, ensuring account updates and general inquiries are addressed promptly.
The ideal candidate is someone who embodies the brand's energetic and professional culture, remaining approachable, detail-oriented, and proactive throughout their daily tasks. The position reports directly to the Club Manager and requires an individual who can multitask effectively while maintaining friendly and professional relationships with members and staff. Being present on the club floors, engaging personally with members, and contributing to special event setups and team meetings are essential components of the role. Overall, the Member Relations position is designed for someone passionate about fitness, hospitality, and community, aiming to contribute positively to the exclusive JOHN REED experience for all members and guests. Employment type details and salary specifics are typically discussed during the hiring process and can vary by location and experience level, but the environment promises growth and the opportunity to work within a pioneering fitness lifestyle brand.
The Member Relations role at JOHN REED is crucial in maintaining the exceptional quality of service that the brand promises to its members and guests. Serving as the first point of contact, this position demands an individual with excellent interpersonal skills who can create a welcoming and seamless experience for everyone entering the club. The role involves greeting members, conducting new member inductions and welcome tours, and assisting with the navigation of the various club areas. An integral part of the job is to support fitness operations by partnering closely with Personal Trainers and Group Fitness Instructors, helping with class setups, managing bookings for spa appointments, pool cabanas, and restaurant reservations, and maintaining the tidiness and orderliness of fitness studios.
Beyond direct member engagement, the Member Relations team handles several administrative responsibilities such as filing contracts, updating contact information, managing phone and email correspondence, and processing payment information. They play an important role in gathering member feedback, monitoring satisfaction levels, and relaying insights back to management to continuously refine and enhance services. This role also requires proactive outreach to members through both warm conversations and cold calls, ensuring account updates and general inquiries are addressed promptly.
The ideal candidate is someone who embodies the brand's energetic and professional culture, remaining approachable, detail-oriented, and proactive throughout their daily tasks. The position reports directly to the Club Manager and requires an individual who can multitask effectively while maintaining friendly and professional relationships with members and staff. Being present on the club floors, engaging personally with members, and contributing to special event setups and team meetings are essential components of the role. Overall, the Member Relations position is designed for someone passionate about fitness, hospitality, and community, aiming to contribute positively to the exclusive JOHN REED experience for all members and guests. Employment type details and salary specifics are typically discussed during the hiring process and can vary by location and experience level, but the environment promises growth and the opportunity to work within a pioneering fitness lifestyle brand.
Job Requirements
- High school diploma or equivalent
- previous customer service experience
- strong communication skills
- basic computer proficiency
- ability to multitask
- proactive approach to duties
- ability to engage with members in person and over phone
- flexibility to work various shifts as required
Job Qualifications
- High school diploma or equivalent
- prior experience in customer service or member relations preferred
- excellent interpersonal and communication skills
- ability to multitask and manage time effectively
- familiarity with fitness environment or clubs is an advantage
- proficiency in administrative tasks and use of computer software
- strong attention to detail
- proactive and friendly attitude
- ability to work collaboratively within a team
- good problem-solving skills
Job Duties
- Serve as first point of contact at check-in
- create a welcoming environment reflecting John Reed's hospitality
- stay informed on latest club offerings
- conduct new fitness member inductions and welcome tours
- assist members in navigating club areas
- assist with booking spa appointments, pool cabanas, class bookings, and restaurant reservations
- prepare new member welcome gifts
- discuss all of John Reed's amenities confidently
- reach out via phone or email for account updates, payment info, and inquiries
- perform administrative duties including filing contracts, data entry, telephone and email correspondence, updating member contact details
- monitor member satisfaction and relay feedback to management
- maintain communication with members by being approachable and present on club floors
- partner with Personal Trainers and Group Fitness Instructors on fitness tasks
- complete full fitness studio setup for class formats
- assist with fitness studio resets post class
- assist with setup and breakdown of special events
- attend developmental and team meetings
- perform other tasks as assigned by management
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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