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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee wellness programs
retirement plans
Professional development opportunities
Employee Discounts
Job Description
HEIMAT is a premier luxury wellness club dedicated to providing an exceptional experience for its members and guests. The club embodies a holistic approach to wellness, combining state-of-the-art fitness facilities, personalized training programs, spa services, and a welcoming community atmosphere. As a boutique fitness and wellness establishment, HEIMAT fosters an environment where health, fitness, and relaxation merge seamlessly to support a balanced lifestyle. Members enjoy exclusive access to a variety of amenities, including multiple group fitness studios, a spa, pool cabanas, and fine dining options. The club prides itself on delivering impeccable service characterized by professionalism, warmth, and attention to... Show More
Job Requirements
- Minimum of 2 years of service industry experience
- Proficiency in using POS systems and relevant business software adaptable to learning new technologies and tools as needed
- Prior experience in boutique fitness training operations or management is a strong plus
- Exceptional communication skills clear articulate and professional in both verbal and written formats
- Ability to manage multiple priorities in a fast paced dynamic environment with excellent time management and organizational skills
- Experience in personal or membership based sales with proven ability to drive engagement and retention
- Comfortable handling high volume phone lines while maintaining warmth accuracy and professionalism
- Flexibility to work varied shifts including mornings evenings weekends holidays and during special events as needed
- Dependable and accountable takes full ownership of responsibilities and follows through on execution
- Willingness to adopt and implement app based technology to enhance member onboarding and training experience
- Understanding or appreciation of multiple fitness modalities is preferred
- Must be able to lift up to 50 lbs and navigate stairs throughout the day across multiple floors
- A collaborative team player who is supportive of all HEIMAT's offerings and is enthusiastic about being a founding trainer for a growing brand
Job Qualifications
- Minimum of 2 years of service industry experience
- Prior experience in boutique fitness training operations or management is a strong plus
- Exceptional communication skills clear articulate and professional in both verbal and written formats
- Experience in personal or membership based sales with proven ability to drive engagement and retention
- Ability to manage multiple priorities in a fast paced dynamic environment with excellent time management and organizational skills
- Proficiency in using POS systems and relevant business software adaptable to learning new technologies and tools as needed
- Comfortable handling high volume phone lines while maintaining warmth accuracy and professionalism
- Flexibility to work varied shifts including mornings evenings weekends holidays and during special events as needed
- Willingness to adopt and implement app based technology to enhance member onboarding and training experience
- Understanding or appreciation of multiple fitness modalities is preferred
- Must be able to lift up to 50 lbs and navigate stairs throughout the day across multiple floors
- A collaborative team player who is supportive of all HEIMAT's offerings and is enthusiastic about being a founding trainer for a growing brand
Job Duties
- Serve as first point of contact at check-in creating a welcoming and elevated environment that reflects HEIMAT's signature hospitality
- Stay informed on the latest offerings within the club and community to guarantee the members' experience is exceptional
- Conduct new fitness member inductions assist with welcome tours and aid members in navigating the various areas of the club
- Assist members with booking spa appointments pool cabanas class bookings and restaurant reservations providing seamless coordination across amenities
- Prepare new member welcome gifts
- Be comfortable discussing all of Heimat's amenities
- Be confident reaching out via phone or email to assist with account updates payment info and general inquiries be comfortable with both cold calls and warm conversations
- Perform administrative duties including filing members’ contract data entry telephone and email correspondence updating members’ contact information
- Proactively monitor member satisfaction and relay member insights and experience feedback to management advocating for the continuous refinement of our services
- Maintain regular and seamless communication with new and existing members by being approachable detail oriented and having presence on each floor to speak with members in person
- Partner with Resident Trainers and Group Fitness Instructors on various fitness tasks ensuring the HEIMAT guests receive the ultimate exclusive experience in fitness training
- Complete full Fitness Studio Set up for Class Formats and assist with member check for class registration records
- Assist with Fitness Studio resets post class in tandem with maintenance department including maintaining order and cleanliness on the fitness floors and across six different group fitness studios
- Assist the Fitness and Marketing team in the set up and breakdown of special events
- Attend developmental and team meetings to stay aligned with club standards and deepen your understanding of HEIMAT's evolving offerings
- Any other tasks and or duties as assigned by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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