Member Relations Coordinator

Valencia Country Club, located in Valencia, CA, is an esteemed private club managed by Arcis Golf, renowned for delivering exceptional golfing and lifestyle experiences. Arcis Golf is a leading operator and manager of golf clubs, bringing a passion for golf and hospitality excellence to its operations. The company fosters a dynamic and inclusive environment where team members are valued for their unique contributions and commitment to creating memorable experiences for members and guests. With a strong presence in the golfing community, Arcis Golf is dedicated to upholding the highest standards of service, ensuring that members enjoy an elevated and welcoming club atmosphere.

The Member Relations Coordinator role is an essential position within the Operations department at Valencia Country Club, reporting directly to the General Manager and indirectly to the Vice President of Member Relations. This non-exempt hourly role is pivotal in marketing the club through direct client engagement to maximize the membership experience. The coordinator maintains ongoing relationships with club members to support the club's goals, chiefly focusing on membership growth and satisfaction.

In this role, the coordinator is responsible for establishing and nurturing positive member relationships and managing the new member onboarding process. The position plays a crucial part in curating and facilitating the club's lifestyle content and social offerings by collaborating with department heads to develop a unified lifestyle calendar for members and guests. The coordinator works closely with the food and beverage department to create and maintain detailed function sheets and event files for all member events, traditions, and promotions, including entertainment contracts, profit and loss forecasts, and event floor plans.

A significant aspect of the role involves active event participation to ensure flawless execution and fostering programming that drives increases in golf rounds, member visits, food and beverage revenue, and overall member satisfaction. Additionally, the coordinator manages the development and execution of member communication plans, including answering phones, routing calls, welcoming and directing guests, and producing weekly e-blasts, monthly calendars, and website updates. Expertise in social media content development is also vital to support club event promotion through various media.

The Member Relations Coordinator supports club retention strategies and consistently upholds the company’s mission, brand, and core values, contributing to an inclusive and dynamic team culture. This role requires flexibility with work hours, including evenings and weekends, to meet the needs of club events and member engagement activities. With a competitive pay range of $16.90 to $30.00 per hour, this position offers a rewarding opportunity for those passionate about golf, hospitality, and member services, eager to contribute to a premier private club experience.

Valencia Country Club and Arcis Golf are committed to equal opportunity employment, valuing diversity, and ensuring a workplace free from discrimination and harassment. This position is ideal for individuals who excel in communication, organization, and customer service, with a desire to thrive in a fast-paced, member-focused environment.