Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Fitness club access
Professional development opportunities
Paid holidays
Job Description
JOHN REED is a prominent boutique fitness brand known for merging music, culture, and fitness into a unique and dynamic experience for its members. Positioned at the intersection of lifestyle and wellness, JOHN REED offers upscale fitness spaces that blend cutting-edge technology, innovative training programs, and a club environment designed to be both energizing and community-focused. The company operates high-end fitness clubs that cater to diverse fitness enthusiasts seeking more than just a workout - offering a comprehensive experience that includes fitness training, spa-like amenities, and social spaces. Recognized for its vibrant atmosphere and commitment to delivering exceptional service, JOHN REED continuously strives to elevate the member experience with personalized attention and unmatched hospitality.
The Member Relations role at JOHN REED is crucial in maintaining this elevated member experience. This position acts as the face of the club and is primarily responsible for welcoming members and guests with a warm and professional demeanor, ensuring each person feels valued and supported from the moment they enter the club. Reporting directly to the Club Manager, the Member Relations team member supports various operational and administrative functions that keep the club running smoothly. This includes assisting members with fitness inductions, guiding them through the club’s amenities, managing bookings for spa, pool, classes, and restaurants, and coordinating with different departments to ensure seamless service delivery. The role requires strong interpersonal skills with a proactive attitude, capable of managing multiple priorities in a high-energy environment.
Additionally, the Member Relations professional plays a significant role in member retention by effectively communicating and engaging with members in person and through phone or email interactions. They handle administrative tasks such as data entry, contract filing, and updating member information, all while maintaining a high level of professionalism and attention to detail. Partnering closely with Personal Trainers and Fitness Instructors, this role ensures that fitness classes and studio setups are ready and optimized for member use. With involvement in marketing events and continuous team development, the Member Relations position is integral to the growth and refinement of JOHN REED’s premium fitness services. Candidates will find this role rewarding as it offers an opportunity to be part of a cutting-edge fitness brand that values hospitality, fitness innovation, and member satisfaction at the highest level.
The Member Relations role at JOHN REED is crucial in maintaining this elevated member experience. This position acts as the face of the club and is primarily responsible for welcoming members and guests with a warm and professional demeanor, ensuring each person feels valued and supported from the moment they enter the club. Reporting directly to the Club Manager, the Member Relations team member supports various operational and administrative functions that keep the club running smoothly. This includes assisting members with fitness inductions, guiding them through the club’s amenities, managing bookings for spa, pool, classes, and restaurants, and coordinating with different departments to ensure seamless service delivery. The role requires strong interpersonal skills with a proactive attitude, capable of managing multiple priorities in a high-energy environment.
Additionally, the Member Relations professional plays a significant role in member retention by effectively communicating and engaging with members in person and through phone or email interactions. They handle administrative tasks such as data entry, contract filing, and updating member information, all while maintaining a high level of professionalism and attention to detail. Partnering closely with Personal Trainers and Fitness Instructors, this role ensures that fitness classes and studio setups are ready and optimized for member use. With involvement in marketing events and continuous team development, the Member Relations position is integral to the growth and refinement of JOHN REED’s premium fitness services. Candidates will find this role rewarding as it offers an opportunity to be part of a cutting-edge fitness brand that values hospitality, fitness innovation, and member satisfaction at the highest level.
Job Requirements
- Minimum of 2 years of service industry experience
- Proficiency in using POS systems and relevant business software
- Prior experience in boutique fitness training operations or management is a strong plus
- Exceptional communication skills
- Ability to manage multiple priorities in a fast-paced dynamic environment
- Experience in personal or membership-based sales
- Comfortable handling high-volume phone lines
- Flexibility to work varied shifts including mornings evenings weekends holidays and special events
- Dependable and accountable
- Willingness to adopt and implement app-based technology
- Understanding or appreciation of multiple fitness modalities
- Must be able to lift up to 50 lbs and navigate stairs throughout the day
- A collaborative team player supportive of all John Reed's offerings
Job Qualifications
- Minimum of 2 years of service industry experience
- Proficiency in using POS systems and relevant business software adaptable to learning innovative technologies and tools as needed
- Prior experience in boutique fitness training operations or management is a strong plus
- Exceptional communication skills clear articulate and professional in both verbal and written formats
- Ability to manage multiple priorities in a fast-paced dynamic environment with excellent time management and organizational skills
- Experience in personal or membership-based sales with proven ability to drive engagement and retention
- Comfortable handling high-volume phone lines while maintaining warmth accuracy and professionalism
- Flexibility to work varied shifts including mornings evenings weekends holidays and during special events as needed
- Dependable and accountable takes full ownership of responsibilities and follows through on execution
- Willingness to adopt and implement app-based technology to enhance member onboarding and training experience
- Understanding or appreciation of multiple fitness modalities is preferred
- A collaborative team player who is supportive of all John Reed's offerings and is enthusiastic about being a founding trainer for a growing brand
Job Duties
- Serve as first point of contact at check-in creating a welcoming environment that reflects John Reed’s hospitality
- Stay informed on the latest offerings within the club and community to guarantee the members’ experience is exceptional
- Conduct new fitness member inductions assist with welcome tours and aid members in navigating the various areas of the club
- Assist members with booking spa appointments pool cabanas class bookings and restaurant reservations providing seamless coordination across amenities
- Prepare new member welcome gifts
- Be comfortable discussing all of JOHN REED’s amenities
- Be confident reaching out via phone or email to assist with account updates payment info and general inquiries Be comfortable with both cold calls and warm conversations
- Perform administrative duties including the following but not limited to filing member’s contract data entry telephone and email correspondence updating members’ contact information
- Proactively monitor member satisfaction and relay member insights and experience feedback to management advocating for the continuous refinement of our services
- Maintain regular and seamless communication with new and existing members by being approachable detail oriented and having presence on each floor to speak with members in person
- Partner with personal trainers and group fitness instructors on various fitness tasks ensuring the JOHN REED guests receive the ultimate exclusive experience in fitness training
- Complete full fitness studio set up for class formats and assist with member check for class registration records
- Assist with fitness studio resets post class in tandem with maintenance department including maintaining order and cleanliness on the fitness floors and across six different group fitness studios
- Assist the fitness and marketing team in the set up and breakdown of special events
- Attend developmental and team meetings to stay aligned with club standards and deepen your understanding of JOHN REED’s evolving offerings
- Any other tasks and or duties as assigned by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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