Member Relations

JOHN REED is a cutting-edge boutique fitness club renowned for combining high-quality fitness training with a vibrant, music-driven atmosphere and exceptional hospitality. This establishment marries the energetic pulse of a live concert experience with a superior fitness environment, creating a unique community where members are motivated to pursue their wellness goals while enjoying a distinctive social ambiance. Located in premier urban spaces, JOHN REED fitness clubs attract a diverse membership base passionate about fitness, lifestyle, and culture. The club brand is committed to providing an elevated, seamless experience for all its members and guests, emphasizing personalized service, innovative fitness offerings, and an inclusive, motivating environment. Employment at JOHN REED offers the chance to be part of a growing, dynamic company that continuously evolves to meet the needs of modern fitness enthusiasts.

The Member Relations role at JOHN REED plays an integral part in delivering this unparalleled member experience by serving as the first point of contact, fostering welcoming and warm interactions, and supporting both the fitness operations and club administrative tasks. This full-time position comes with a compensation rate of $20 per hour, reflecting the club's commitment to attracting motivated individuals who are passionate about fitness and customer service. Reporting directly to the Club Manager, the Member Relations team member is responsible for creating an inviting atmosphere right from member check-in, assisting members with their fitness journeys, and ensuring smooth coordination across various club amenities including spa appointments, pool cabanas, class bookings, and restaurant reservations.

In addition to frontline hospitality duties, this role requires active involvement in new member inductions, welcome tours, and fitness studio preparations to guarantee a cohesive and enjoyable experience. Member Relations professionals at JOHN REED are expected to maintain a detailed understanding of all club offerings, provide timely administrative support such as data entry, contract filing, and communication updates, and engage actively with members to monitor satisfaction levels and relay valuable feedback to management. This role also partners closely with personal trainers and group fitness instructors to support and enhance the fitness training environment, participate in event setup and breakdown, and uphold the high cleanliness and organizational standards of the club spanning multiple fitness studios. Successful candidates will be comfortable managing multiple priorities in a fast-paced environment and thrive in a team-oriented culture.

Given the dynamic nature of JOHN REED clubs, flexible scheduling including mornings, evenings, weekends, holidays, and special events is essential to ensure the seamless operation of services and to meet members' needs during peak and off-peak hours. Candidates with previous experience in boutique fitness operations or management are highly valued, as is proficiency with POS systems and familiarity with app-based technologies that enhance member onboarding and ongoing engagement. Exceptional communication skills, a proactive problem-solving mindset, and an enthusiastic, collaborative attitude are critical to excelling in this role.

This position offers the unique opportunity to be a foundational contributor to JOHN REED's continuing expansion and evolving brand offerings, providing growth prospects and the chance to develop within a fast-growing fitness lifestyle company. If you are someone who values delivering world-class member experiences, thrives in a vibrant environment, and is passionate about fitness and hospitality, the Member Relations role at JOHN REED represents an exciting career path worth exploring.