Member Relations

JOHN REED is a pioneering brand in the boutique fitness industry, known for blending high-energy workouts with a vibrant social environment, exceptional music, and a modern aesthetic. With clubs situated in prime locations, JOHN REED offers members an exclusive fitness experience that goes beyond traditional training. The company prides itself on fostering a passionate community where fitness and lifestyle merge seamlessly. Their clubs feature state-of-the-art equipment, diverse group fitness classes, spa amenities, pool areas, and exclusive dining options, providing members with a comprehensive wellness experience that extends well beyond the gym floor. JOHN REED continually innovates its offerings to stay at the forefront of fitness trends, inspired by a commitment to delivering unique, immersive, and energetic environments that encourage members to live their best lives.

The Member Relations role is a vital position within the JOHN REED team, responsible for creating an impeccable and memorable experience for every member and guest who enters the club. Serving as the first point of contact at check-in, this position demands excellence in customer service, communication, and operational support. The successful candidate will be highly approachable, detail-oriented, and proactive in supporting both fitness operations and administrative functions. A key focus of this role is to uphold and embody JOHN REED's distinctive brand standards while fostering a warm and inviting atmosphere that reflects impeccable hospitality.

Responsibilities include welcoming new and existing members, conducting fitness inductions, guiding members through club facilities, and assisting with booking appointments across various amenities such as spa treatments, pool cabanas, fitness classes, and restaurant reservations. The member relations professional will also handle administrative tasks, including managing member contracts, data entry, correspondence, and updating account information. This role requires maintaining seamless communication with members to monitor satisfaction and gather valuable feedback for continuous improvement.

Additionally, collaboration with personal trainers and group fitness instructors is essential to deliver an unparalleled fitness experience. This includes setting up fitness studios, assisting with member check-ins for class registrations, and helping reset studios after sessions to maintain cleanliness and order. Support for special events and participation in team development meetings are also integral to this position. JOHN REED offers a $20 per hour compensation for this role, and it reports directly to the Club Manager. This position offers a dynamic and rewarding environment for candidates who desire to be part of a progressive fitness brand dedicated to exceptional service and community engagement.