Member Experience Supervisor

Louisville, KY, USA|

Job Overview

Compensation

Hourly

Range $20.00 - $1.00

Benefits

weekly pay

Free BJ's memberships

Generous Paid Time Off

Flexible and affordable health benefits

401(k) retirement savings plan

Employee stock purchase plan

Career development opportunities

Job Description

BJ's Wholesale Club is a renowned membership-only warehouse club that serves millions of families and businesses across the United States. With a workforce of over 30,000 dedicated team members, BJ's is committed to helping customers save on items that matter most in their daily lives. The company operates large-format retail clubs featuring a wide assortment of groceries, general merchandise, and services, providing members with exceptional value through bulk purchase savings, high-quality products, and excellent customer service. BJ's Wholesale Club stands out with its purpose-driven culture, emphasizing teamwork, growth opportunities, and a commitment to member satisfaction. The company offers a range of comprehensive benefits that support the health, well-being, and financial future of its employees, making it a sought-after employer in the retail sector.

The Member Experience Supervisor role at BJ's Wholesale Club is a pivotal leadership position within the store, reporting directly to the Assistant Club Manager of Member Experience. This full-time role is centered around providing leadership, direction, and operational excellence in key departments including Front End Leads, Cashiers, and Membership Sales Ambassadors. The Member Experience Supervisor is responsible for driving club performance by ensuring consistent execution of company policies and procedures, maintaining a positive member service environment, and upholding the Grand Opening Look Daily (GOLD) standards for club conditions. This role demands a strong leader capable of developing talent, fostering team collaboration, and consistently delivering results that enhance both team performance and member satisfaction.

Key responsibilities include leading frontline teams, managing staff recruitment and training, ensuring operational compliance, and driving membership growth and retention strategies. The Member Experience Supervisor also plays a critical role in audit compliance, certification, and training programs to support operational excellence. The position requires someone with robust business acumen, excellent communication skills, and the ability to lead change effectively. This role also offers a competitive starting salary beginning at $20.00 per hour and includes a comprehensive benefits package featuring weekly pay, free BJ's memberships, paid time off, flexible health benefits, a 401(k) retirement savings plan, and employee stock purchase options. BJ's Wholesale Club values leadership, ethical decision-making, and team engagement in this role, providing a meaningful career path for those who are passionate about retail, customer service, and team development.

Job Requirements

High school diploma or equivalent
Minimum 2 years of customer service or sales experience preferred
Basic computer literacy including MS Word, MS Excel, and email
Ability to work open shifts including weekends and holidays
Must be at least 18 years old
Ability to maintain all required training and certifications
Strong leadership and team management skills
Excellent communication and problem-solving abilities
Ability to stand, bend, and lift up to 30 pounds regularly
Capacity to work in varied temperature environments and potentially noisy areas

Job Qualifications

Demonstrates leadership capabilities, including supervising cross-functional teams, training team members, and driving and communicating results
2 years customer service or sales experience preferred
Basic computer knowledge (MS Word, MS Excel, Email) required
High school diploma, college degree, and/or big box wholesale, retail, grocery and/or leadership experience is preferred
Open shift availability required
At least 18 years of age
Must maintain all training and required certifications

Job Duties

Lead all Frontline, Membership Services Desk, Membership Sales Ambassador and functions: focus on membership performance, frontline service, voice of the member (VOM), and club promotions to drive a positive member experience and business results
Develop and manage high-performing teams: lead recruiting, training, and performance management for FELs, Cashiers and Membership Sales Ambassadors
Provide regular coaching, feedback, motivation, and discipline as needed to ensure team engagement and accountability
Ensure proper staffing and processes: ensure the right people and operational processes are consistently in place to support excellent member service and execution
Maintain strong knowledge of policies and procedures: maintain clear understanding and consistent application of club policies and procedures across Member Services and Frontline teams
Execute corporate programs to standard: implement company initiatives across areas of responsibility according to plan and performance expectations
Drive policy and procedural compliance: enforce operational standards to maintain integrity and control within Member Services and Frontline environments