Job Overview
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive pay or wage range
Medical
Dental
Vision
401K contribution
Paid Time Off
Paid holidays
Employee Meals
Referral Incentives
recognition programs
Holiday pay
Professional Development
Upward mobility opportunities
work-family culture
Job Description
Discovery Land Company is a distinguished U.S.-based real estate developer and operator known for its exceptional private residential club communities and resorts worldwide. Dedicated to crafting unique environments, Discovery Land Company focuses on providing individuals and families with unparalleled freedom, security, and resources to learn, grow, and play in some of the most beautiful and serene locations around the globe. Among their many prestigious properties is the Maverick Golf and Ranch Club, nestled near Fort Worth, Texas, which impeccably marries classic Western charm with modern luxury. Spanning 1,100 acres of rolling hills, farmland, and featuring nearly a mile of Dutch Branch Creek, Maverick offers a breathtaking setting highlighted by a world-class golf experience complete with an 18-hole championship course, a 12-hole executive course, and a 9-hole par 3 course, all designed by Tom Fazio. The club emphasizes a balanced lifestyle that embraces cowboy culture alongside urban sophistication, environmental sustainability, and a passion for healthy living.
The Member Experience Coordinator role at Maverick Golf and Ranch Club is an exciting opportunity for a driven hospitality professional who thrives in delivering world-class service and memorable experiences. Situated within the Member Services Department, this position is pivotal in cultivating a safe, welcoming, and inclusive atmosphere where members and guests can enjoy the simple pleasures of life within a harmonious community. The Coordinator will work collaboratively with various departments including Club Member Services, Sales, and Operations leadership to ensure seamless coordination of arrivals, accommodations, transportation, and activities for members, guests, and visitors. Beyond logistical responsibilities, the Coordinator shapes the overall member experience by maintaining detailed member profiles, updating communication platforms, promoting club events, and assisting in the strategic execution of member-centric activities.
This role demands a genuine passion for hospitality, a deep understanding of the local market, and the ability to nurture and leverage community relationships. The ideal candidate will bring strong interpersonal skills and proficiency with various digital platforms such as TEI, Jonas, Pacesetter App, Canva, and Adobe InDesign to enhance communication and storytelling efforts. Working in a fast-paced environment, the Member Experience Coordinator must be adaptable, reliable, and able to maintain composure during the busiest times, consistently delivering high-quality service that impresses members and guests alike.
Emphasizing a work-family culture, Discovery Land Company supports employees with competitive wages and comprehensive benefits, including health insurance, 401(k) contributions, paid time off, and professional development opportunities. This role requires flexibility to work evenings, weekends, and holidays to meet the demands of the club's dynamic calendar. Overall, this position offers a rewarding career path for hospitality professionals eager to elevate member engagement and contribute to an extraordinary club environment nestled in the heart of Texas.
The Member Experience Coordinator role at Maverick Golf and Ranch Club is an exciting opportunity for a driven hospitality professional who thrives in delivering world-class service and memorable experiences. Situated within the Member Services Department, this position is pivotal in cultivating a safe, welcoming, and inclusive atmosphere where members and guests can enjoy the simple pleasures of life within a harmonious community. The Coordinator will work collaboratively with various departments including Club Member Services, Sales, and Operations leadership to ensure seamless coordination of arrivals, accommodations, transportation, and activities for members, guests, and visitors. Beyond logistical responsibilities, the Coordinator shapes the overall member experience by maintaining detailed member profiles, updating communication platforms, promoting club events, and assisting in the strategic execution of member-centric activities.
This role demands a genuine passion for hospitality, a deep understanding of the local market, and the ability to nurture and leverage community relationships. The ideal candidate will bring strong interpersonal skills and proficiency with various digital platforms such as TEI, Jonas, Pacesetter App, Canva, and Adobe InDesign to enhance communication and storytelling efforts. Working in a fast-paced environment, the Member Experience Coordinator must be adaptable, reliable, and able to maintain composure during the busiest times, consistently delivering high-quality service that impresses members and guests alike.
Emphasizing a work-family culture, Discovery Land Company supports employees with competitive wages and comprehensive benefits, including health insurance, 401(k) contributions, paid time off, and professional development opportunities. This role requires flexibility to work evenings, weekends, and holidays to meet the demands of the club's dynamic calendar. Overall, this position offers a rewarding career path for hospitality professionals eager to elevate member engagement and contribute to an extraordinary club environment nestled in the heart of Texas.
Job Requirements
- Positive attitude professional demeanor and exceptional communication and interpersonal skills to deliver service to members guests and team members
- Must be able to work flexible work hours schedule including evenings weekends and holidays
- Long hours may be required due to business demands
- Ability to work in a team environment
- Ability to stay calm and focused during the busiest of times
- Ability to read write speak and understand English
- Ability to meet the physical demands of the position including but not limited to working indoors and outdoors in all weather conditions standing walking and moving for periods of greater than eight 8 hours and lifting and carrying items sometimes greater than fifty 50 pounds
- Flexibility and ability to pivot to new projects and a desire to work in a fast paced environment
Job Qualifications
- Prior experience and proven success in a support role in the hospitality or guest service industry
- Exceptional communication and interpersonal skills
- Ability to deliver service to members guests and team members both face to face and virtually
- Knowledge of and ability to operate computer and communication platforms including TEI Jonas Pacesetter App Canva and Adobe InDesign
Job Duties
- Provide a safe inclusive community and supporting culture of well-being where families are free to enjoy the simple pleasures of life while living seasonally in harmony with nature sharing in traditions and exploring their interests
- Coordinate arrivals departures accommodations transportation needs reservations and activities for members guests and visitors and with appropriate departments and or vendors
- Welcome members guests upon arrival and departure creating a welcoming environment
- Monitor and answer all member inquiries promptly via club email phone and messaging functions
- Work closely with all departments to ensure seamless service experience when executing requests
- Create and update daily reporting communication for club distribution
- Create and maintain member profiles and preferences across multiple platforms
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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