Member Experience Concierge Club

The Ritz-Carlton is a globally renowned luxury hospitality brand that operates over 100 award-winning properties worldwide. Known for setting the highest standards in service excellence, The Ritz-Carlton attracts top hospitality professionals who are passionate about creating memorable and exceptional guest experiences. As a member of the Marriott International family, the brand prides itself on fostering a workplace culture where diversity is celebrated, creativity is encouraged, and every associate is empowered to deliver service that is both thoughtful and compassionate. The organization's commitment to non-discrimination and equal opportunity makes it a progressive employer that values the unique backgrounds and talents of its associates. Hospitality professionals at The Ritz-Carlton have the chance to be part of a globally respected brand with a strong foundation built on its Gold Standards. These Gold Standards form the cornerstone of the company’s culture and operational approach, focusing on delivering personalized service and maintaining an atmosphere of luxury and comfort.

This role is designed to support members and guests through various stages of their stay, from pre-arrival to departure. The primary responsibilities involve assisting with the pre-arrival process, including conducting pre-arrival calls, arranging grocery and amenity orders, and logging member preferences into the system. Upon arrival, the role includes executing check-in procedures, preparing arrival packets, and addressing any specific member requests to ensure a seamless and satisfying experience. Throughout the guests' stay, the position supports various inquiries and requests, including providing information about the property, arranging transportation, and coordinating services such as dry cleaning and reservations. Member departure is managed with tasks like pre-departure calls, billing, and check-out procedures, ensuring that every detail is handled with precision. Additionally, this position requires performing front office duties, audit checklists, and administrative tasks that contribute to the smooth operation of the property.

The role also emphasizes teamwork, communication, and maintaining a professional appearance. It requires the ability to connect with guests on a personal level, anticipating their needs and addressing unique requests to enhance satisfaction. The position involves acting as a liaison between guests and various departments, ensuring that requests are handled promptly and efficiently. Individuals in this role are expected to demonstrate strong problem-solving skills, handle sensitive information with confidentiality, and comply fully with all company policies and safety protocols. Physical requirements include the ability to stand, walk, or sit for extended periods and the capacity to handle light physical tasks such as lifting or moving items up to 10 pounds.

As part of The Ritz-Carlton team, employees are entrusted with upholding the esteemed Gold Standards which include the Employee Promise, Credo, and Service Values. These standards not only guide daily operations but foster a workplace environment where associates are encouraged to grow personally and professionally. Employees receive continuous training and development opportunities to support their career advancement in luxury hospitality. Joining this team presents the opportunity to be part of a dynamic and prestigious brand where excellence is the norm, and exceptional service is the hallmark of every interaction. Working at The Ritz-Carlton means becoming part of a global community dedicated to creating lifelong memories for guests while achieving personal fulfillment and professional growth.