Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $28.00 - $30.00
Benefits
competitive hourly wage
Monthly Cell Phone Stipend
Performance and initiative based incentives
Monthly wellness and fitness reimbursement
Opportunities for professional development and advancement
Commuter Benefits
Medical insurance
Dental Insurance
Vision Insurance
Job Description
Continuum Club is an exclusive, members-only wellness club renowned for its dedication to exceeding the expectations of the world's most discerning clientele. Catering primarily to business and industry leaders, successful entrepreneurs, and influential creatives, the club fosters a community deeply passionate about continuous self-optimization and holistic well-being. At Continuum, wellness goes beyond conventional standards; it integrates cutting-edge AI-powered assistive health and wellness programming. This includes a proprietary application that delivers hyper-personalized insights and real-time suggestions, elevating the wellness experience to unprecedented heights. Members of Continuum are not only seeking physical perfection but are also engaged in a visionary approach to... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service, preferably in a luxury or wellness environment
- Excellent verbal and written communication skills
- Strong interpersonal skills
- Ability to multitask and manage time effectively
- Proficient with basic computer applications
- Professional appearance and grooming standards maintained
- Ability to work flexible hours including weekends and evenings
Job Qualifications
- Previous experience in a customer service role, preferably in a luxury, wellness, fitness and/or health setting
- Excellent communication and interpersonal skills
- Strong organizational and problem-solving abilities
- Familiarity with health and wellness settings
- Impeccable grooming and professional appearance
- Ability to work flexible hours, including weekends and evenings
Job Duties
- Greet members warmly upon arrival and create a positive first impression
- Proactively engage with members to understand their needs and preferences
- Provide personalized assistance and ensure a memorable member experience
- Thoroughly explain club services, amenities, and wellness programs to members
- Assist members in understanding the benefits of various offerings
- Showcase a deep knowledge of the club's facilities and available services
- Embody the company culture of trust, hospitality, and longevity
- Foster a welcoming and inclusive environment for members and guests
- Uphold high standards of professionalism and ethics
- Conduct new member orientations, introducing them to club facilities and guidelines
- Provide a detailed overview of available amenities and services
- Address any questions or concerns members may have
- Handle member inquiries, concerns, and complaints with professionalism and efficiency
- Collaborate with other departments to resolve issues promptly
- Ensure member satisfaction through effective problem resolution
- Assist members with reservations, bookings, and special requests
- Coordinate with other club departments to facilitate a seamless member experience
- Participate in planning and executing club events to enhance member engagement
- Build trust with members by demonstrating reliability and confidentiality
- Handle member information with discretion and uphold data protection policies
- Foster long-term relationships with members through consistent and exceptional service
- Provide a warm and hospitable atmosphere throughout the club
- Recognize and acknowledge members by name, creating a personalized experience
- Anticipate member needs and exceed expectations in service delivery
- Coordinate and schedule appointments for wellness services
- Assist in providing complimentary food and beverage offerings to enhance the member experience
- Handle service payments for both patrons and outside guests with accuracy and professionalism
- Contribute to the overall ambiance and cleanliness of the club space to ensure a pristine environment
- Assist other departments with projects on an as-needed basis (i.e., marketing research, operational project management)
Job Location
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