Member Experience Ambassador Part Time

Mechanicsville, VA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $16.25 - $1.00

Work Schedule

Standard Hours

Flexible

Benefits

weekly pay

Free BJ's memberships

Paid Time Off

Flexible health benefits

401(k) retirement plan

Employee stock purchase plan

Job Description

BJ's Wholesale Club is a renowned membership-only warehouse club chain that has been serving communities with quality products and excellent value for decades. With a workforce of over 30,000 team members, BJ's Wholesale Club is committed to helping families save money on essential items while providing an outstanding shopping experience. As a prominent player in the retail industry, BJ's emphasizes a culture of purpose, opportunity, and growth, supporting its employees every step of the way. The company offers an engaging workplace where teamwork, integrity, and a member-first approach drive daily operations. BJ's Wholesale Club is known not only for its wide range of merchandise but also for its dedication to creating a supportive and inclusive environment for team members and customers alike.

This specific role focuses on merchandise protection and exceptional member service within the club. Team members in this position play a crucial role in safeguarding store assets by monitoring entrances and exits, executing merchandise protection procedures, and responding promptly and professionally to any security concerns. These employees act as the frontline representatives of the company, ensuring that every member interaction is handled with respect, efficiency, and a positive attitude. They maintain a safe environment for both members and fellow team members, adhering to BJ's strict policies and standards. Responsibilities also include conducting audits of various sales channels, handling merchandise discrepancies, and assisting in maintaining the overall cleanliness and organization of the club. This full-time position offers a competitive starting salary of $16.25 per hour, complemented by a comprehensive benefits package that supports physical, financial, and emotional well-being.

BJ's Wholesale Club values innovation, speed, and adaptability in its workforce. Employees are encouraged to work collaboratively, embrace diversity, and strive for flawless execution in their duties. The company fosters an atmosphere where integrity and honesty are paramount, and every team member contributes to creating an exceptional shopping experience by following the GOLD Member Standards. If you are looking for a dynamic retail environment with opportunities for personal and professional growth, this role at BJ's Wholesale Club offers a rewarding career path with strong support for its employees.

Job Requirements

At least 18 years of age except in Indiana where the minimum age is 19 and Delaware where the minimum age is 21
Ability to stand and move about on hard surfaces for the entirety of the shift
Willingness and ability to bend pull reach stoop and climb ladders or step stools
Capability to occasionally lift up to 30 lbs
Readiness to work in various temperature conditions including exposure to indoor and outdoor environments

Job Qualifications

Strong interpersonal skills and an attention to detail are required
Basic math skills preferred
Ability to use a smart handheld device
Must successfully complete required training and certification processes
Must be employed with the company for at least 6 months
At least 18 years of age except in the following states Indiana - at least 19 years of age Delaware - at least 21 years of age

Job Duties

Deliver superior member service including greeting assisting and thanking all members in a prompt friendly and professional manner
Resolve member concerns in a courteous and timely manner and escalate issues to management when necessary
Maintain and exhibit clear understanding of merchandise protection procedures and shrink alert protocols
Review and maintain the AP Alert Binder according to AP standards
Follow the BEST (bottom of the cart electronics self-checkout and thanking the member) procedures including cross-checking merchandise to member register receipts and verifying high dollar value items
Audit Express Pay BOPIC Curbside Pick-up and Same Day Delivery according to company procedures
Ensure the execution of the repack awareness guidelines by inspecting known repack articles
Monitor member and visitor traffic entering and exiting the club
Respond to Electronic Article Surveillance (EAS) alarms according to established EAS response procedures
Maintain high standards of safety for members and team members
Inspect team members members and vendors bags backpacks briefcases and lunch boxes as they are leaving the building
Process empty water jug return vouchers to members
Maintain all club policies and procedures
Perform other duties as assigned including working in other departments as needed
Maintain regular predictable full attendance as an essential function of this job