Member Engagement Coordinator, South Orlando YMCA Family Center

The YMCA Family Center is a vibrant community hub dedicated to fostering wellness, connection, and support among individuals and families through a diverse range of programs and services. Renowned for its commitment to strengthening communities with purpose and intentionality, the YMCA operates under a mission-driven culture that emphasizes inclusivity, genuineness, hope, nurturing, and determination. This organization is not just a facility but a welcoming space where all members feel a sense of belonging and have the opportunity to grow and thrive. The YMCA's commitment to community goes beyond just physical activity; it strives to create meaningful experiences that transform lives by connecting people to programs in wellness, aquatics, youth development, and community engagement.

The Member Engagement Coordinator role is pivotal in ensuring the Family Center is member-ready every day and provides an exceptional experience that embodies the YMCA’s core values. This position involves executing day-to-day logistics that keep the center running smoothly, guaranteeing that every member and guest access is managed efficiently and that all interactions are positive and solution-oriented. The coordinator acts as a key bridge among departments, scheduling tours, coordinating follow-ups, preparing reports, and maintaining accurate records in membership systems to support acquisition and retention efforts. This role demands a high level of interpersonal skills to engage constructively with diverse individuals and families, making sure new members feel welcomed, informed, and connected to programs that align with their goals.

Beyond administrative duties, the Member Engagement Coordinator plays an important role in representing the YMCA’s mission and values to the community. Conducting cause-driven tours, participating in community events, and supporting sales processes highlight the dynamic nature of the position. The coordinator also ensures compliance with all policies, maintains professional appearance and behavior, and supports the department through task-oriented functions like scheduling and event logistics. This is a role built for someone passionate about community impact, motivated by helping others, and adept at managing multiple priorities with a positive attitude.

Working at the YMCA Family Center means embracing a flexible schedule that caters to the needs of the community, including evenings, weekends, and holiday shifts, and sometimes on-call duties. The environment is lively and interactive, with physical demands that involve standing, walking, and occasional lifting, requiring a good balance of energy and professionalism. Individuals who step into this role will find themselves in a supportive workspace that encourages personal and professional development through ongoing training and certification opportunities.

Overall, this position offers a unique opportunity to contribute to a cause that strengthens the community while gaining valuable experience in member services, program coordination, and customer relations within a respected non-profit organization. Driven by values that prioritize inclusion, empowerment, and excellence, the YMCA Family Center invites candidates ready to make a meaningful difference to join their team as a Member Engagement Coordinator.