Member Contact Center Rep I

Gesa Credit Union is a financially strong and member-focused institution that is dedicated to serving the diverse needs of its community members across Washington State. Established as a not-for-profit financial cooperative, Gesa’s mission centers around empowering its members through affordable financial services, comprehensive educational resources, and a welcoming, supportive environment. With a strong emphasis on community involvement and inclusivity, Gesa has become a trusted financial partner for thousands of individuals and families who value a personalized approach to banking that larger institutions often cannot offer. Known for fostering a positive workplace culture where employees from all walks of life contribute their unique perspectives and experiences, Gesa believes its collective compassion and commitment are what drive the credit union’s continued success and growth.

Joining Gesa means becoming part of a team that genuinely cares about people and the community they serve. Employees are encouraged to engage in meaningful work that creates a lasting positive impact while advancing their careers in a supportive environment that prioritizes well-being and professional development. Gesa is currently seeking Member Contact Center Representatives to join their dedicated team. This role offers an excellent opportunity for those passionate about exceptional customer service and financial literacy, as you will be the first point of contact for members looking for assistance. After 90 days of employment, representatives may be eligible for remote work from home, provided they reside within Washington State, aligning with Gesa’s commitment to flexible work arrangements and work-life balance.

The Member Contact Center Representative role involves effectively communicating with members, troubleshooting their concerns, and proactively learning about Gesa’s products and services to identify member needs accurately. This position requires an unwavering commitment to high service standards by consistently meeting or exceeding performance metrics such as key performance indicators (KPIs), quality scores, schedule adherence, and member satisfaction scores. Successful representatives demonstrate empathy, curiosity, and expertise in the credit union’s offerings to foster deep and lasting relationships with members. The role also includes resolving issues promptly, providing clear and professional communication, and offering additional products or services to enhance the member experience.

Working at Gesa means being part of a forward-thinking organization that values diversity, equity, and inclusion and ensures employees with disabilities receive reasonable accommodations throughout the application and employment process. Gesa offers competitive pay starting at $20.00 per hour with a salary range that varies depending on location, along with attractive monthly incentives. Additional benefits include medical, dental, vision, life insurance, paid time off including holidays, a 401(k) match, tuition assistance, commuter benefits, and opportunities to engage in community volunteering—all designed to support employee well-being and growth. Those interested in joining a vibrant credit union with a strong community impact and a commitment to employee success should consider Gesa Credit Union as their employer of choice.