Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee wellness program
Retirement Plan
Career development programs
Job Description
Life Time is a premier health and wellness company dedicated to delivering a comprehensive and premium experience to its members. Known for its integrated approach to fitness, life enrichment, and professional workspaces, Life Time creates environments that promote healthy lifestyles and foster community connections. Life Time Work is a unique offering within this company, designed to provide vibrant coworking spaces that are tailored to support members' professional productivity while nurturing well-being. These workspaces are equipped with top-notch amenities, collaborative atmospheres, and events that promote healthy living and professional growth. Life Time’s commitment to excellence is evident in its culture, which values diversity, inclusivity, and a dedication to delivering exceptional service to every member.
The Membership Concierge III Life Time Work role is a vital position aimed at ensuring members receive outstanding service and support in the coworking spaces. This role is more than just customer service; it’s about being an ambassador for the Life Time Work brand and cultivating meaningful relationships with members. A Membership Concierge III acts as a leader within the Concierge Team, setting the standard for service quality and modeling behaviors that enhance the member experience. With responsibilities that include member onboarding, service desk management, technology assistance, and supply oversight, this position is central to the daily operations and overall atmosphere of the Life Time Work location.
In this role, you will actively engage with prospective members to promote the unique benefits of Life Time Work while supporting the acquisition and retention goals of the organization. You will host and facilitate member events aimed at fostering a healthy way of life and strong connections within the community. Your dedication to member satisfaction and operational excellence will directly influence the growth and success of the Life Time Work community. Through effective communication, attentive service, and proactive outreach, you will contribute to the vibrant culture that Life Time is known for. This position offers a rewarding opportunity for individuals who are passionate about customer service, community building, and supporting a healthy and productive work environment.
The Membership Concierge III Life Time Work role is a vital position aimed at ensuring members receive outstanding service and support in the coworking spaces. This role is more than just customer service; it’s about being an ambassador for the Life Time Work brand and cultivating meaningful relationships with members. A Membership Concierge III acts as a leader within the Concierge Team, setting the standard for service quality and modeling behaviors that enhance the member experience. With responsibilities that include member onboarding, service desk management, technology assistance, and supply oversight, this position is central to the daily operations and overall atmosphere of the Life Time Work location.
In this role, you will actively engage with prospective members to promote the unique benefits of Life Time Work while supporting the acquisition and retention goals of the organization. You will host and facilitate member events aimed at fostering a healthy way of life and strong connections within the community. Your dedication to member satisfaction and operational excellence will directly influence the growth and success of the Life Time Work community. Through effective communication, attentive service, and proactive outreach, you will contribute to the vibrant culture that Life Time is known for. This position offers a rewarding opportunity for individuals who are passionate about customer service, community building, and supporting a healthy and productive work environment.
Job Requirements
- High school diploma or GED
- 3 to 5 years of sales and customer service experience
- Demonstrated proficiency with Microsoft Office Suite
- Excellent communication and time management skills
Job Qualifications
- High school diploma or GED
- 3 to 5 years of sales and customer service experience
- Demonstrated proficiency with Microsoft Office Suite
- Excellent communication and time management skills
- Experience with Microsoft Dynamics CRM preferred
Job Duties
- Builds and develops relationships with new and existing members by providing premiere customer service and showing care for all members, team members and space presentation
- Serves members at member service desks, setting an energetic, helpful and friendly tone
- Performs daily walkthroughs to ensure that all areas are like new, clean and organized
- Hosts member events on a regular basis focused on living a healthy way of life in work, and to cultivate community and connection between members
- Demonstrates personal sales success by achieving and exceeding daily, weekly, and monthly acquisition and retention goals through persistent and enthusiastic outreach
- Tracks business financials for the Life Time Work location including P and L
- Facilitates cross-training with Club Member Concierge team
- Builds awareness and support for retention through effective communication and reporting of all social and business activities
- Collects and responds to feedback and concerns gathered from team members and members
- Delivers new member onboarding
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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